The service was remarkable. They need more entertainment at night. We did find the nights boring, and although they tried really hard for New Year’s Eve, I feel they should’ve had one big party only and should’ve done it as a buffet we found ourselves sitting around, waiting for something to happen and honestly, the entertainment didn’t start until 11 o’clock so it was quite boring leading up to that point.
Very nice beach . Ocean was clear and beautiful. Nice for snorkeling .
Antonella
Antonella、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月6日
Excelente como siempre, ideal para descansar en pareja, muy relax ! Muy buen servicio, personal muy atento para que uno solo se preocupe por disfrutar.
Hugo A
Hugo A、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月31日
Visita a un pequeño paraíso
Excelente servicio , personal amable, eficiente y siempre listo para orientarte y dispuesto a resolver !!
El Hotel muy lindo , respetuoso con el
Medio ambiente , muy limpio en todas las áreas …
Variedad de comida y bebidas de buena calidad !!
Definitivamente , invitados a regresar
Cristina
Cristina、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月29日
Eun Ja
Eun Ja、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
Underbart, fantastiskt service och utbud av restauranger samt dryck.
Johan
Johan、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
Todo excelente, pero no me dieron el up grade de categoría yo lo tuve que pagar
Marco Antonio
Marco Antonio、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
Juan
Juan、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月4日
Bonnie
Bonnie、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
Superior to every other resort we have visited in the Riviera Maya. From the moment we arrived and throughout our stay the staff was genuinely friendly and helpful. The Preferred experience was definitely worth the extra $ because of better check-in, bar drinks and food choices. Although the property is large it seemed very intimate. Bring bug spray for mosquitoes at night. Smoking areas are available but limited. We'll be back for sure!
Russell
Russell、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
This place was perfect! The hotel itself is another wonderful Secrets: clean and luxurious with a 5 star level of services and pampering. The heart of the hotel is definitely dedicated and beyond friendly staff who do their absolute best to make you feel at home. They go above and beyond to provide a fun, accommodating, special experience. They all introduce themselves and eagerly want to assist you with anything and everything they can. There are certain members that need a shout out because they made my husband and I feel so spoiled the whole week we were there: Max, Gina, Carla, Carlos and Abraham were a few from the activities team, bartenders: Ivan and Moses from the swimup bar, Miguel and Samuel from poolside assistance and concierges Regina and José! These were just a few that specifically made our trip amazing. The food here is delicious, we had our favorite restaurants like the French and Asian places. My advice for those coming here from Maroma: they are like siblings, NOT twins. They have differences and Akumal is bigger with better snorkeling right next to the beach!
Kylie
Kylie、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月28日
Kathryn
Kathryn、3 泊旅行
Travelocity を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月26日
Just book it! You will not be disappointed. We had any amazing experience from check in to check out… the restaurants and spa were the highlight of our stay!
Tamara
Tamara、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月26日
Amara
Amara、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月24日
Secrets property was extremely clean, and constantly maintained by the staff. Everyone was professional, courteous and welcoming.
We had a birthday group of 18 people, everyone had a wonderful time. Looking forward to returning!
My only recommendation is additional directional signs, and numbers at the top of each building.
VYNE
VYNE、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月23日
Most beautiful place I’ve ever been. Most of the food was really good. The staff was so attentive and wanting to make sure all if your needs and wants were taken care of.
My biggest two complaints are the daily pool parties that last for hours with a DJ. The bass carries into the rooms and there’s no escaping it. So if you want to take a nap, don’t count on it. There’s a quiet pool, but that pool still feels the thumping when the DJ is playing.
My second complaint is that if you try to relax on the beach, you are constantly being approached by people trying to sell hats, blankets, turtle tours, etc. I understand they are just trying to make a living, but it definitely affects the feel of relaxation.
Joshua
Joshua、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
Michael Paul
Michael Paul、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月21日
Kelly
Kelly、13 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月20日
The resort was beautiful, has a jungle like scenery that is very pretty. The staff was great, food was amazing and had great entertainment all week long. I would definitely reccomemd this resort.
Jordanna
Jordanna、8 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月19日
Amazing food, drinks and service
Brandon
Brandon、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
Excellent Experience
My spouse and I were celebrating our anniversary and this resort made sure we were always taken care of. From the moment we stepped into secrets we were taken care of. All the staff seemed extremely trained and professional! The entertainers Max, Carlos, Jorge and Abhrahm were my favorite. They made sure my stay was eventful. The night shows were amazing as well. Only thing about the trip is the limit of access to affordable transportation into the city or airport. The food could be better as well. Only favorite part of food was the Coco Cafe happy to see it was 24hrs! The spa is a must as well! pretty pricy
but worth it! Amazing experience over-all!
Amanuela
Amanuela、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
The staff is very nice and not rude, but they choose and pick who they want and tend to.
Xavier
Xavier、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
Beautiful property
Rosa Elena
Rosa Elena、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月17日
The property was very clean and every one is so helpful. For the price you pay the food should have been alot better.