This resort is boring and they attempted to put us in a bad room with no view claiming it was an upgrade. We were all inclusive but it isn’t all inclusive which isn’t discussed enough before booking. The pool was dirty. The breakfast buffet for all inclusive was closed. Having to take golf cart trams everywhere is very inconvenient and annoying. They’re full or not going in the direction you need to go. All in all, 6/10. Didn’t hate it but wouldn’t be back.
Bradley
3 泊の恋人との旅行
10/10
It was beautiful and the staff were great!
janine
5 泊の家族旅行
10/10
Carrie Ann Krell
4 泊旅行
6/10
Overall pretty good experience, relaxing. Not as many activities for the kids and even though it was all inclusive, many of the kids stuff was extra. The vegetarian options were okay compared to how they described it online.
There is no great app that they have like other places that tell you where things are, etc. They use OpenTable for restaurants, random website for other things.
I was told that golf includes a sleeve of balls by concierge but that was not the case and we went to a few of the water aerobic classes and no instructor would show up. When asked they said they were away on vacation but did not communicate that to the guests.
Lastly, for being a 5 star resort, I did not get the sense that the staff know you - always re-asking dietary restrictions, name, room number, etc.
vishal
5 泊の家族旅行
10/10
KRISTIN
7 泊旅行
10/10
Excellent stay with Excellent food and views
Rowland
7 泊の家族旅行
10/10
We loved this all inclusive. Beautiful clean property. On a girls trip. I've stayed many places in Mexico and I really enjoyed staying here. Food options were great. We never needed room service. Many fresh options and I am Pescatarian.
The Fairmont in extremely clean and safe. Beds were a bit stiff for me. Get extra pillows...not the most comfy. But bathroom amenities were great. Nothing on patios other than chairs. No hot tub or swim out.
The spa was extremely over priced (and not busy) based on other places I've stayed. So that was a disappointment. But they do offer a day pass. $99
They also have an adults only pool that we enjoyed. But the beach was the best. Lots of seating, cleaned sand, no seaweed smell or charges for seating. Best spot there!!
Thanks for the lovely getaway.
Belinda
5 泊の友人との旅行
10/10
We were looking for a quiet family vacation and this resort was perfect. Would recommend this resort for families with older teens. The room was beautiful and the food was amazing.
Melissa
7 泊の家族旅行
10/10
Très belle hôtel resort très très grand bien aménagé
Francois
7 泊の家族旅行
10/10
Impeccable service, friendly staff, great beach and overall a quiet and pleasant resort.
Elda
6 泊の家族旅行
10/10
Kevin
4 泊旅行
2/10
The first week of January the hotel was overflowing with people. They did not have enough restaurants or food available for people. Our stay with two kids was a nightmare. While people were nice, the service was awful because they were understaffed.
Giselle
3 泊旅行
10/10
The entire experience was amazing. I felt blessed.
Ellen
5 泊の恋人との旅行
10/10
Beautiful and best service
debra
5 泊の恋人との旅行
8/10
Nada
Hector Sanchez
2 泊旅行
10/10
Amazing experience, great service and awesome area.
Claudia Cabello de
4 泊の家族旅行
8/10
We had a great family stay
Adriana
6 泊旅行
10/10
taylor
2 泊旅行
10/10
Our fourth visit to the Fairmont Mayakoba. Beautiful resort with fabulous food. Adult only pool is a huge bonus for a quiet few days in the sun!