Una gran experiencia, excelente servicio y calidad del hotel! Lo recomiendo ampliamente
Daniel
3 泊の家族旅行
10/10
taliyah
3 泊の友人との旅行
8/10
Margarita
3 泊の家族旅行
10/10
El hotel es increíble, es la tercera vez que voy ! Tengo que quejarme del gente nocturno PEDRO CHI, una persona despota, grosera, y que nunca dio la cara para solucionar el problema que tuve ya que como ya había ido anteriormente el hotel tenía un registro antiguo con mi correo y no me permitía registrarme para hacer uso del service room, tuvimos que ir a la 3 am a recepción donde LUVIA la recepcionista nocturna nos resolvió el problema ya que teníamos hambre porque no pudimos reservar en el restaurante japonés.
En realidad toda la gente que trabaja ahí es muy amable y servicial! El hotel tiene muy buen tamaño, es limpio, nuevo, ofrece buenos alimentos y bebidas
Jorge Mario
2 泊の家族旅行
10/10
Saul Alonso
2 泊の家族旅行
10/10
MARIA
7 泊の友人との旅行
10/10
Gisela
5 泊旅行
10/10
Elizabeth
7 泊の家族旅行
8/10
Terrace Privileged Suite was excellent size, room and property very clean. Lots of great food choices
Nichole
4 泊の家族旅行
4/10
The hotel was just ok. when we checked in the staff said that my reservation was booked only for one person. $3000 for 1 person? I was then charged another. $330 usd per night (5 total nights) to add my wife to the booking. For the price of this so called 5 star hotel. It was nothing special. Limited options for food, cocktails open at 11am and close at 6pm, so only the lobby bar was open until 11pm. Also a non smoking resort. Anyways, not worth it! 3 stars .
Alex
5 泊の恋人との旅行
10/10
Beautiful place, very clean, great service and food, and amazing beach!
Sevasti
7 泊旅行
4/10
The food wasn't good at all - we tried multiple restaurants, and at all of them the food was either extremely undercooked (rice, meat, etc) or just very bland. The spa was really nice, but I was expecting a little nicer from the resort. The main pool and beach are also extremely loud - there is loud music playing constantly at the main pool from a very large speaker, and the beach also has EDM music playing. Not very relaxing.
Oriana
3 泊の家族旅行
8/10
Christopher
7 泊旅行
8/10
I would say this place used to be (probably) on a high end and gave an amazing customer service. We didn;t experience that, except few occasions. Majority of staff really do an average job. Again, this is not a bad place to stay, nothing major to complain. However, we most likely will choose another place next time.
Genrik
6 泊の家族旅行
10/10
Perfect size
Sofia
4 泊旅行
4/10
宿泊されたお客様
4 泊の家族旅行
10/10
Very clean and well maintained property. Excellent beach, pools, food choices.
Suggest improving the night entertainment- making it more lively and longer.
Faisal
5 泊の家族旅行
6/10
marjorie
5 泊の家族旅行
10/10
Loved every second at this resort! Staff is amazing and quick!!
Anthony
4 泊の家族旅行
10/10
Service was amazing, staff always smiley and ready to help. The property has good facilities, the rooms are big and everything is well maintained.
The sea is a lovely blue but can be windy at times. You need a taxi to explore the surrounding areas but we used uber and it was relatively easy.
Elisa
6 泊の家族旅行
10/10
Great resort and food is excellent. Beach and staff is amazing. Little quite and not a party resort.
Arminder
5 泊の友人との旅行
10/10
What a Beautiful place to Stay! Costa Mujeres has the Best Beaches in Cancun and Every restaurant was Very Good! Just make sure you reserve your dinners early cause they fill up quick
Christopher Charles
6 泊の家族旅行
10/10
Osm
4 泊旅行
8/10
The beach and general eara was clean and beautiful.
The problem was we had 2 times flood in our room and they just gave us a privilege of using all facilities but when we asked for compensation of some refunds for our trip, they told us they can't because we booked our trip through Expedia not directly from them.