フィエスタ アメリカーナ コスメル - オールインクルーシブ

todo excelente

The hotel was good, the rooms very comfortable and large and the bed great!! The food was mediocre except for the Mexican restaurant. The people that work there were very friendly but there was almost no waiter service on the beach or the pool. You can tell the hotel is trying to cut corner on a few things to save money. Specially in the food quality. Overall there are better places for the money.

I have two points about this resort. First, they try to sell us to upgrade our room and pay the resort an extra $250USD with an ocean view and Hot tub when I turned it down I got the same room they offered. Meaning had I paid $250 I would have gotten the same room as if I did. What a scam?! The second thing was the water situation. My sister and I both do not drink any alcohol or juices we only drink water but I couldn’t get more than 2 bottles of water a day and when I asked for more they told me is against their company’s policy. I also found hair in my food twice. I would not recommend this resort.

Fiesta Americana is an older property that could use some TLC in certain areas. However, the staff is outstanding and made my son and I feel like VIP's during our stay there. Certainly a great value for a reasonable price.

Great room, wonderful staff, food is literally amazing!!!!

First time at this hotel and I’m definitely going back, the staff is great, it’s clean, every single member of the staff was kind and attentive, food was great, I highly recommend this hotel for you visit in Cozumel.

To be transparent -we did not stay at this hotel, the reasons for which will become apparent. We booked and pre-paid for this reservation through Hotels.com, who do not appear to be at fault. We booked for a Wed-Monday. We were already on the island at a different hotel when we were hit by hurricane Delta, not allowing us to safely move to the Fiesta. The Fiesta contacted us via chat message on Hotels.com and agreed that we could arrive on Friday instead, and they would let reservations know. We arrived on Friday and were told that our reservation was canceled. We showed them the messages on the chat, and they said those were from hotels.com. They said they could give us our room, but wanted us to pay the full amount. We indicated we had pre-paid the charge (I even double checked my credit card statement) and they claimed they never take pre-payment. As I was not about to pay twice, especially since they wanted to re-charge us the entire 5 days, we left and went back to the old hotel, which was much nicer anyway, and MUCH less crowded (Covid). We later learned the chat messages WERE from Fiesta, and we are now stuck trying to recoup our money. Cannot recommend this place at all.

It was really great time. We enjoyed and highly Recommend.

The bartenders needed more training in making drinks