Nos fue muy mal en este hotel. No lo recomiendo. Desde la llegada el trato fue malo, no respetaron acuerdos, la habitación en mal estado, el colchón muy incómodo y el precio alto para lo que fue.
La gente del restaurante fue amable pero el resto del personal, especialmente en recepción muy mala actitud.
Jose Rodrigo
Jose Rodrigo、1 泊旅行
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6/10 (良い)
2024年11月2日
The road to the hotel is just in a bad condition; rocks and holes everywhere. Be careful if you rent a car. The location was great, right on the beach and 15-20 min drive to Tulum.
The concept is clearly made around the idea that they will try to sell you all inclusive (1200 pesos/person/day). We were told we can decide later and just use the menu for the restaurant if we wanted to ordered dinner that is not a buffet. It was fine the first night, but then the rules suddenly changed. We couldn't order and the restaurant staff kept making excuses and changing their "offer" as the conversation continued. We refused to pay for the buffet and left. This would've all been fine if we were told from the beginning and if they were clear about the "rules".
Nikolina
Nikolina、4 泊旅行
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2/10 (不満)
2024年9月20日
My initial reservation was at this hotel. However upon arrival everything was so pretty and all, but the AC in there rooms was not cold at all. They offered to move us rooms but the other room was hot as well. asked for a fan and they were unable to provide us with one. Then said (we can buy one, but you will have to pay for it).. Reached out to our booking site and they where able to us hotels immediately.
Crystal
Crystal、7 泊旅行
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2/10 (不満)
2024年9月8日
Greg
Greg、6 泊旅行
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10/10 (最高に素晴らしい)
2024年9月8日
Erick
Erick、6 泊旅行
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2/10 (不満)
2024年9月1日
My sister and I were able to have an all-inclusive vacation. It must be mentioned that the personnel was incredibly kind and well-kept. Regretfully, the cuisine was really underwhelming considering the extremely limited options. It was really disappointing. You really don't get to sample any of the Mexican cuisine, which is really disappointing. I was always simply asking taxes to take me to restaurants where the food was better and actually tasted good.
Tiana
Tiana、6 泊の家族旅行
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8/10 (とても良い)
2024年8月30日
Ka Lok Rachel
Ka Lok Rachel、3 泊旅行
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4/10 (まあまあ)
2024年8月27日
For the price I paid I was expecting something better for example the overall property is ald and outdated…and tio rustic …but to my like not very good taste….there were many ants … coffee maker provided but not a cup to make a cup of coffer (should have two cups for two hosts) … the room was very smelling old and bad odors, drainage at shower was slow.. towels for were old and seems like they bought at the thrifty store diferent colors .. there was no diferent towels for the shower and the swimming pool.. the drinks were not as good As I have tried at other resorts, the glasses in which they served the drinks were very poor quality, swimming pool is old and only for little kids…food was good and plenty, but servers at the restaurant overwhelmed us when we were eating.. there is no need to ask too many times for many of them how were we doing.. The overall experience was not Good .. I wouldn’t recommend this place to none if my friends
José Luis
José Luis、3 泊の恋人との旅行
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10/10 (最高に素晴らしい)
2024年8月23日
Gran atención de todo el personal, desde la recepción con Maria hasta la gente de la alberca, todos, muchas gracias, hicieron de nuestra estadía un gran descanso‼️
Erika
Erika、4 泊旅行
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10/10 (最高に素晴らしい)
2024年8月18日
Beautiful place, the staff show us the turtles that were born going in the water. Awesome experience. Beautiful view to the beach. Love it.
Shalom
Shalom、8 泊の家族旅行
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4/10 (まあまあ)
2024年8月4日
Kristi
Kristi、3 泊旅行
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6/10 (良い)
2024年7月28日
Muy ruidoso ya que al lado de mi cuarto estaban dando mantenimiento a otra habitación y había hormigas en mi habitación 👎👎👎
Sandra
Sandra、3 泊旅行
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8/10 (とても良い)
2024年7月26日
The staff was amazing! Everyone was very kind and welcoming. Enjoyed the private beach and easy parking. Definitely recommend have a vehicle as the is a bit more secluded.
Ariana
Ariana、6 泊の恋人との旅行
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10/10 (最高に素晴らしい)
2024年7月25日
Really bad pot holes on the way to the hotel
However the stay was really nice and the staff was really helpful I loved it.
Jasmely
Jasmely、4 泊の友人との旅行
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2/10 (不満)
2024年7月25日
Stephanie
Stephanie、3 泊旅行
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8/10 (とても良い)
2024年7月24日
El hotel es bonito pero alejado de todo
En general , bien , sólo que estuve esperando en el aeropuerto porque incluía transporte y No fue así
Bertha
Bertha、2 泊旅行
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2/10 (不満)
2024年7月23日
Let’s start off with the main road getting into the hotel . You would need an ATV our transportation was a van like vehicle and was driving 2 mph. It was a bumpy holy road. All dirt / mud. Then the check was so spooky and empty the front desk had two ppl to check you in dressed in regular clothes, the male had on a raggedy dirty white plain t shirt that was stretched by the neck line. No music it was completely empty. The same person who checked us in was the same person who brought us and our luggage to the room. The room was full of ants Ac did not work and the hot water takes about 5 min to come on. From walking from the lobby to the room we seen about 5 people max. We check out aboutb15 min after check in. There was no way my husband and i were staying there. Ended up rebooking another hotel 2 mins away and that was a hotel. This hotel was horrible I’m assuming due to the price you get what you paid for. Good luck to future ppl to book this hotel.
Tiffany
Tiffany、3 泊の家族旅行
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6/10 (良い)
2024年7月23日
Aerial View Very Misleading
Overall a nice hotel. Decent food and friendly staff. Drinks were weak and only Dos Equis beer that wasn’t cold.
DO NOT rely on the hotel images here! The buildings in the entire bottom have of the aerial view are abandoned, with broken windows and the pool hasn’t been operational in years. ONLY 2 POOLS HERE.
ELIZABETH
ELIZABETH、7 泊旅行
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2/10 (不満)
2024年7月10日
I loved the workers they tried their best to make things good for with what they had. I know there was a hurricane but they were taking their good old time cleaning things up Zi had to use a bucket to flush the toilet there wasn't any water to wash hands or take a shower. I could not get in my room unless I found some worker to open it. Once things got a small bit better nothing to do . This was boring no kayaks no boats nothing not a party to me. I did get some free meals after we asked for thrm to recompensate for the lack of amenities. I will not recommend to anyone. Our friends room was rained in and this was after the hurricane. Will I be able to get a refund?
Victoria
Victoria、3 泊の恋人との旅行
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4/10 (まあまあ)
2024年7月1日
Magaly
Magaly、1 泊旅行
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10/10 (最高に素晴らしい)
2024年6月24日
Katya
Katya、2 泊旅行
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10/10 (最高に素晴らしい)
2024年6月24日
Great staff!
Everything was great but the staff was exceptionally friendly
Mira
Mira、4 泊の友人との旅行
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8/10 (とても良い)
2024年6月18日
Se fue la luz y demoraron en volverla a instalar, no contaban con equipo electrico para estos casos y tambien se fue el Internet por dos dias por esta misma razon.
Por lo demas estuvo excelente.