We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact.
All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
Eva
Eva、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月1日
Angela
Angela、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月10日
We had a wonderful experience staying at this hotel. It’s not a cheap resort, but you get what you pay for. The service, dining options, and facilities were top class. It felt like a really luxury four days, and the staff were all very helpful..
Timothy
Timothy、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
Thank you so much for spoiling us :)♡
Amazing service
Manasa
Manasa、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月21日
Amado Ernesto
Amado Ernesto、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月15日
The property was what we hoped for.
Mary
Mary、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月12日
Very beautiful hotel
Delianna
Delianna、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月7日
Beautiful property, amazing service
Kumarl
Kumarl、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月6日
WOW!!!! Let me just say that this is the most beautiful hotel I have ever been to and I have traveled all over the world for 40 years. It is perfect in almost every way imaginable. Peaceful, gorgeous, roomy, romantic, spacious, clean, high end, charming.....all the very nicest adjectives describe this amazing hotel! The staff went above and beyond to accommodate our every request even before we anticipated it. We were waited on hand and foot. I've never been so in love with a hotel before. From the moment we stepped off the boat and saw the resort, I knew it was going to be a special stay. I cried when we had to leave because I thought I was in paradise. The thought of leaving truly saddened me. It truly was one of the most amazing experiences in my life. All I can say is you have to go there to understand how special this place is. We are already planning our next trip in October. We will be back! A big shout out to Zaira in Unik restaurant who greeted us every morning with the biggest smile and served us our breakfast. What a sweet woman!! Victor in the bar was so accommodating - we loved his Karaoke singing!! Thank you Impressions!! Alexia & Eddie Dauterive
Alexia
Alexia、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月5日
Todo excelente !!
Mauricio
Mauricio、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月17日
I loved everything about this place, and the people. Definitely will be back.
Carolina
Carolina、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月26日
Food excellent, service excellent and the whole experience excellent. Go see for yourself. My man
And I will return to this property.
Desirae
Desirae、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月22日
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
Courtney
Courtney、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月21日
Xander
Xander、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月17日
Ivonne
Ivonne、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月16日
We had a amazing stay!
Tiffany
Tiffany、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年5月8日
We have a robbery in our suite where two designer bags were stolen and the staff did nothing about it.
Sara
Sara、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年5月2日
Todo el personal super amable. La comida excelente. Las vistas incomparables. Regreso de seguro
Adriana
Adriana、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年5月1日
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop!
Hotel was stunning, every corner of this place was beautiful!
Daytime activities were super fun! ABE and Paul were phenomenal directing the activities.
Cons:
They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times.
No nightime shows like the other resorts
Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
Esther
Esther、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月30日
Overall great experience. Beautiful hotel. Service was little slow during breakfast. Needs improvement in night activities but overall we had a great time. Butlers Erick and Martin were helpful and attentive. We are definitely coming back. Thanks
Yoany
Yoany、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月22日
JORDANA BLYTHE
JORDANA BLYTHE、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月22日
Espectacular hotel sus playas sus restaurantes pero lo mejor es sus trabajadores te hacen sentir una reina y eso hace que tus vacaciones se vuelvan especiales desde tu mayordomo hasta los chefs
Rachel
Rachel、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月3日
Will be back. Angel and Jennifer were wonderful hosts.