We stayed here for 6 nights over the Christmas period. We booked a Privilege Package. Overall the resort is beautiful, our room was great and clean which I appreciated. We never had to fight for a chair at the pool or beach which was great - there was room for everyone.
However, if you stay here expect to be constantly forking out additional cash. As soon as you arrive you have to pay an additional eco tax when you check in, then a reef tax if you want to do anything on the ocean and then the $50 resort credit you get when booking through this website can only be used on certain things and only to certain amounts and they only tell you that when you check out (at check in you’ll be told the credit can be used for any resort expense, just like cash). For example they would only let me use a max of $10 resort credit on a $185 spa appointment.
The staff only work for tips! We missed tipping housekeeping one day because they came way earlier than other days and the job they did was barely acceptable. During that clean they took our room service bags outside the room and left them there. The raccoons then got into them and NO one cleaned it up for 3 days! Even though housekeeping was around and there was maintenance work going on in that area during the day. The staff works tips and if they weren’t going to get one to clean up the mess they precipitated then they were not interested in the work.
Kristie
Kristie、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月17日
Crystal
Crystal、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月24日
Fantastic Food! We loved all 5 plus restaurants!!
We went here for our 25th anniversary and loved every moment! We especially enjoyed that all the food and drinks are covered when you book the hotel and the food was amazing!! It was our favorite part! At least 5 wonderful restaurants, including a buffet, and free drinks. This is an incredible deal considering most dinners would have cost at least $50 for the two of us anywhere else. It's also really close to Crococun Zoo which we really enjoyed and 30 minutes from Cancun. Just be sure to book your reservations at the hotel for dinner each night asap when you get there.
Keith
Keith、8 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月13日
Fernanda
Fernanda、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月12日
El paquete completo <3
Amamos este hotel ! Es la 3ra vez que venimos y nos encanta por qué tiene de todo, durante el día el kids club es un apoyo por qué los niños la pasan muy bien y nosotros disfrutamos el hotel, haciendo mención del personal de guarda vidas que woooow de verdad gran trabajo, el entretenimiento es de los mejores que hemos visto, todo el día hay actividades y en la noche cierran con broche de oro, la gente que trabaja en el hotel es súper atenta y amable, desde recepción hasta ama de llaves, AyB siempre atentos a las necesidades, la temperatura en habitación es perfecta ! En fin muchas gracias a todos por su inigualable hospitalidad
Fernanda
Fernanda、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月7日
Nice hotel with rough beach. The three pools are very nice but it’s tough to swim off the beach. The road into the hotel is in terrible shape, but this will only affect rental car drivers. Rooms are ok but on the older side. Food was good but not great…Hibachi-ish restaurant, rodizio-ish restaurant, and Italian-ish restaurant. Nowhere to get decent coffee unfortunately. Generally the staff was very friendly and responsive.
David
David、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月6日
Roads
Limited transportation
Expensive taxis
ENRIQUE
ENRIQUE、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月6日
Service provided by Jorge (entertainment), waiters Isaac and Santos , waitresses Deysi, Mary, Edna qas amazing !!
DORA ELIA ESPINOZA
DORA ELIA ESPINOZA、10 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月6日
This resort is incredible. Don’t miss out. And if you come here, please find Antonio, Jemima, Eduardo, Henry, Alejandro, Hilda Gustavo around the pool. The service is second to none. You will not be disappointed
Tanya Lyn
Tanya Lyn、5 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月5日
I like loved the view of the beach. Do not go there food, we tried for every restaurant all was just the same things. No English speaking staff. Bowling was super small. All spanish music. Excursions was acceptable good price and safe. Tulum is one and the boat was another which was all day but great to get out and see a different part of Mexico. But i will never recommend anyone to stay here. I had roaches in my first room lots of them coming from behind my dresser.
Eleshea
Eleshea、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月5日
The property is beautiful and the staff is really attentive to your needs
Theresa
Theresa、3 泊の友人との旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
The only change I would make is better burgers. Everything else is great!
Brian
Brian、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
Very friendly and professional staff throughout the property. They are all willing to go above and beyond to give you an amazing experience. The bartenders are master mixologists. If you find yourself at their property look for Gustavo by the pool. He’s a rock star!
Steven
Steven、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月4日
Muy bien
MARIA
MARIA、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月4日
Staff was friendly & helpful.
Room was upgraded to ocean view. It was clean but shower water took forever to get cold in the daytime. Beds were comfy.
Pool was missing a lot of tiles. Could’ve been a bit cleaner.
Wish elevators had a/c as well as the restaurants. Wide variety of food/beverages. Had a wonderful time. Love how close it is to the airport.
Joanne M
Joanne M、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月3日
Arturo
Arturo、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月1日
Alexandra
Alexandra、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月1日
We had a very good time. The entertainment staff (especially Fernanda) were great as well as a couple of the pool bartenders (Eduardo and Alejandro). The property is showing some age, but the landscaping and view of the beach were great. The food was good, but not what I would call great. I would give it an 8 out of 10.
Michael Lee
Michael Lee、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
Excellent facilities were offered at Ocean Coral resort. Staff was wonderful especially David at privilege desk offered us excellent customer service.
Rabia
Rabia、3 泊の家族旅行
CheapTickets を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
Más actividades por parte del stafff
Marco
Marco、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
It was nice and beautiful resort
Dharmendra N
Dharmendra N、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月29日
A little nightmare
No están preparados para nada my luna de miel fue un fracaso el único día que pudimos tener diversión mi esposa y yo la señorita de actividades decidió mejor cancelar la fiesta por 10 min de lluvia
El hotel dice all inclusive pero la verdad es que no lo es mejor escojan otro hotel hay 5 restaurantes y de esos solo tienes derecho a 3 si no pagaste el beso o eres privilege una pésima experiencia súper caro y con algo que me dejó mal sabor de boca las personas que trabajan ahí son un amor y valen mil pero en genereal el hotel no es muy bueno
Michael
Michael、8 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月29日
A couple of the staff were rude. Most of them were great. 8:00 to get some coffee unless you go eat or order room service with a $$. App wasn’t working well and we had a hard time scheduling stuff. The resort didn’t seem to be prepared for the storm. Not much of anything to occupy our time