I recently stayed in the Ruby Suite at this property, and overall, the experience was a mix of positives and concerns. The suite itself was fantastic—spacious, beautifully designed, and with a peaceful, amazing view that really made the stay enjoyable. The room was also cleaned very well by the housekeeping staff.
However, my experience with the food service was extremely disappointing. It took over an hour and a half for my order to arrive, which is far too long for any type of meal service.
Additionally, I had an unfortunate incident where one of the staff members took $400 CAD from my purse. While I can't say for certain who was responsible, I did notice some odd behavior when a staff member knocked on my door to refill the toilet roll and towels. I was in the room at the time, and she slightly opened my closet door, even though no refills were needed in that area. When I questioned her about it, she smiled and left without an explanation, which raised some suspicions.
While this situation didn't ruin the entire experience, I would caution others to avoid leaving valuables in the room. Overall, the stay had some great moments, but the issues with service and the security concern left me feeling uneasy.