I was here for one night and two days- the hot tub was broken, the shower luke-warm, my breakfast cold (chicken enchiladas- when reheated they dried out the chicken), one dirty towel with brown spots on it, tv didn’t work and the door to the balcony was so so hard to open. Lastly, the reef out front is VERY rocky- not great snorkeling (and I’m a diver). And when I went to lay out by the beach the cushions need an upgrade, they were dirty and falling apart.
I will say I loved waking up to the ocean and kayaking, the glass water bottles in the room and the front desk lady was helpful- there were a couple times I went to the front desk and no one was there. Overall I wouldn’t return. And the cherry on top- at breakfast the waiter asked me “why did you come alone?” How rude- I had a work trip prior and was taking a day to unwind post. Also, this hotel is down a bumpy dirt road and my taxi passed the sign- doesn’t stand out. Just really below expectations all the way around and not the cleanest. Lastly, the pool is not really a pool, more like a splash pool and it’s small.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月14日
Ary
Ary、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月14日
Hotel Alea Tulum is open air with a designer pool area and outdoor seating for meals next to the beach. The beach is more rocky than sandy with sargasso grass drifts on the seashore. Across the dirt road is a wonderful denote. The staff is excellent! The food options are flavorful. There’s isn’t any nightlife within walking distance. Bars are in resort villas/residences/hotels. It’s quiet.
Arthur
Arthur、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月29日
Truly a lovely experience from the accommodations to the hospitality and location. I loved the privacy of the swim up suite! The hotel is on the beach, which is very walkable and natural. You’re surrounded by nature! I have every intention of returning to Hotel Alea Tulum
M
M、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月19日
Xavier
Xavier、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月14日
Stephen
Stephen、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月14日
Avoid This place like the plague ! We booked last minute on Expedia so we had to pre-pay. What a mistake! I can’t believe people rate this crappy place this highly. For starters, you drive 1 mile down a dirt road that is badly damaged. I thought it was going to damage the rental car. We asked for our money back immediately after arriving and touring the property, but they would not give us our money back. The view was decent and the room was decent, but everything else was terrible. The safe was broken. The hot tub was broken. The pool was freezing and dirty. We booked a swim up room on purpose because we love to get in and out of the water but that didn’t happen. The beach was also gross with algae and seaweed. There was also a rock shelf that went out for about 100 yards that made it dangerous to walk out. Other properties in the area had built a dock where you could swim out past the rocks.. This property did not. Most of the outside dining chairs were also broken. There aren’t any sidewalks or street lights either. The electricity went out on the fourth day, alll day, of our six day stay and so we left on the fifth and they even refused to give us one day credit. The only redeeming factor was the food was very good and so was the service— only of the weight staff. The front desk personnel and management were terrible. Also a margarita was $17 as they have you captive.
Jamie
Jamie、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月12日
The staff were excellent. This hotel is perfect for getting away from the world.
Harold
Harold、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月23日
george
george、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月17日
We loved our stay at Alea Tulum!! Friendly Staff & beautiful location
Elizabeth
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
The room was such a dream. Very beautiful, clean, and comfortable. Staff was amazing, very attentive. If you want to get away for a relaxing mini getaway this is it. It isn’t too far from tulum beach. We rented a bugbee and got there safely back and forth. The only thing I didn’t like was the bumpy road to get to Alea.
Brenda
Brenda、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月14日
Tuve una experiencia agradable, el equipo se comportó como todo un Profesional. El cuarto estaba equipado con todo lo necesario. Una vista espectacular. Definitivamente a regresar pronto.
NAOMI
NAOMI、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月27日
The staff are attentive and amiable. The property is gorgeous and feels boutique. They made me feel at home and took great care of me and my needs.
stuardo
stuardo、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月26日
This hotel is a dream ! Everything was absolutely wonderful !
Isela
Isela、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月5日
Where do I begin? We got our Expedia VIP Gold member upgrades- wine AND room! The service is first class. Everyone was sooooo nice and helpful!!!! If you can, get the penthouse with the ‘hot tub’. The view is BREATHTAKING!
During this season seaweed is plentiful. We were not able to snorkel but that should not be a factor. We took a quick drive down to Akumal beach and another day we walked right next door to the cenote (we kayaked thru the mangroves). I would ABSOLUTELY recommend this property to anyone! I went with a girl friend not my significant other. It was definitely romantic and I cannot wait to share this place with a SO.
My gf got on the paddle board. Water shoes, life vests, snorkel gear and flippers are provided for FREE! So you really do not have to pack snorkel or water shoes (like I did). The food is excellent, fresh and gourmet! The property was easy to find and we felt very safe. Just book it!!!
Lena
Lena、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月4日
Excelente!
Atención de primera.
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月2日
Great for a quiet experience and the room was very nice. Not ideal if you’re looking for proximity to downtown and fine dining, although their restaurants were very good.
Amy
Amy、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
Sophie
Sophie、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月13日
This property is one of our favorites in the area. It allows you to have close proximity to the beach and snorkeling. Although this beach is beautiful in different ways, it does not have clear white sand with no rocks, and that is understandable since the reef is located in front of it. Perfect for snorkeling! The amount of sea weed aka sargasso, is not under the control of any property owners in the peninsula, but with that said, and the fact that a hurricane had just passed through, it was in great shape. My husband and I really love the calm, relaxed vibe that this area provides. The food is always great and the staff goes out of their way to make you feel at home. My only dissatisfaction is that the fridges in the rooms do not keep the beverages cold. But some ice and a foam cooler took care of that problem and I hardly find that reason to complain much since they provided the ice.
Overall if you are looking for a vacation place to get disconnected from the rat race of the city life, this is it!!! But if you want to be close to bus routes and public transportation, or a mall and the night club seen, unfortunately your taxi is about a 10 minute walk down a dirt road. If you rent a car there is parking though. So this place is perfect if you want peace and quiet on the beach away from the city.
Dana
Dana、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月10日
Everything was so perfect. The only problem I had was the things that I need like in bathroom there’s no body wash, toothpaste and handwash this is my first time going to hotel that’s not complete especially in the bathroom. Anyway thank you I enjoyed staying here. Definitely go back and please make sure everything was complete.
Tiffany Mae
Tiffany Mae、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月2日
The staff of this hotel are more than accommodating and super nice in all areas of the hotel.
Note: The road to the hotel is a major limitation. The road is actually quite dangerous and some taxes refused to provide full service. Even going to town and back is a major dilemma with that road
If you have children or people in your party, who are injured or can’t stand a major beating on a road, please go somewhere else
James
James、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月30日
Had an amazing time enjoyed the atmosphere there would definitely recommend to others to go great staff overall great place to stay at if you’re looking to be in tulum
Oscar
Oscar、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月23日
El acceso al hotel es complicado incluso en automóvil y por terracería, no hay iluminación. Pero ya todo en hotel es excelente.