The food is absolutely awful at every restaurant. The restaurants are open limited hours and there are several times throughout the day that you simply can't find anything of substance to eat (had to give my kid a microwave hamburger). The beds and pillows are terrible and extremely uncomfortable. Pillows are flat and mattress feels old. The location is an hour away, at best, from all activities (of which there are virtually none on property). Their family rooms are only at the corners, including right on top of the sports bar and next to the night club (where we got stuck). They decided to rebuild something in the sports bar after midnight and were hammering like crazy. I tried to call and couldn't get through to front desk. Had to go downstairs THREE TIMES and finally demanded someone come back with me to listen (they claimed it was just the music from the nightclub and no maintenance was occuring). Dude loud as hell in our room at 1am finally heard it. Sid it'd stop immediately. It didn't. For another hour, though it was less frequent.
Absolutely would never recommend this property to anyone.
David
David、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月24日
O hotel tem uma estrutura boa mas poucos funcionários no café da manhã, não conseguia xícaras limpas e café com facilidade. Os restaurantes para jantar são bons e consegui visitar os três, funcionários cordiais e solicitos. Academia bem equipada e área de jacuzzi boa, mas necessita reserva. Poderia ter jacuzzis em área externa tb. Funcionários dos bares da piscina e drinks ótimos.
JÚLIA
JÚLIA、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月23日
Servicio de Calidad
Muy buen servicio de todo el
Personal, es un bonito hotel, pero el servicio es excelente, regresaremos pronto
PATRICIA
PATRICIA、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月15日
Miguel Ángel
Miguel Ángel、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月21日
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月29日
CARMEN
CARMEN、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月29日
muy buena propiedad nos encantó volveríamos siempre especial para familias con niños
Tony
Tony、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月28日
This place was very dirty. Stuff they don’t help you and don’t show up when you ask for towels .
Flyes and bugs dancing in top of the food .
We got food poison the second day .
We got massage and they charge us double that they said . Was to late when we saw the bank because we left the resort 3 days early than supost to leave .
All of us they got sick so bad and we pay tikets to go back home . Was a bad experience and never I will step to Riu again .
Kostanca
Kostanca、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月28日
I like the variety of restaurants and a variety of foods.
Acela
Acela、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月27日
excelente
ROSALINDA
ROSALINDA、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月27日
Diego
Diego、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月25日
Limited variety of food, and the all-day menu was the same. The location is far from the city and any stores. The pool was not clean, and my 4-year-old son had eye problems due to the water pollution.
Dariush
Dariush、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
It was a nice place to stay
LOODJINA
LOODJINA、4 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Israel
Israel、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月21日
Great family resort
Tatum
Tatum、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月20日
Jocelyn
Jocelyn、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月19日
Es un muy buen hotel, muy bonito y con muchas albercas tanto para adultos como niños. Lo único decepcionante son los horarios de albercas y restaurantes, cierran muy temprano.
Benjamin
Benjamin、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月17日
Estancia muy agradable, me gustó que está diseñado para que las fiestas o eventos con mucho ruido no perjudican la tranquilidad de las habitaciones por la ubicación.
Manuel Alejandro Milian
Manuel Alejandro Milian、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月14日
Muy buen servicio y atención
Yazmin
Yazmin、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月13日
Drinks were terrible.
Lola
Lola、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月12日
I have been to many Rius in different countries. And have been to all the Rius on Cancun strip. Also the RIU latino which isn't too far from this RIU dunamar. All I can say is the dunamar was by far the WORST experience. The night time front desk staff and steakhouse Door staff are rude!!
The staff around the pool and beach were pretty much non existing. Which was so weird for a RIU! They only had a guy walking around with a white cart handling 4 pools.
The food was also very underwhelming. The restaurants will give out clickers for about 1 hour and then tell you they are completely reserved for the whole night. So if you want to eat at a restaurant please be there by 7pm. Or you will eat at the buffet that serve the same exact thing every night.
The nightly shows were an absolute JOKE! The worst I have ever seen. The dancers were ametur, low energy, never in sync. This was such anheadr break for us because we normally rate RIU hotels higher then others bases on the entertainment. And it was just BAD at this hotel.
If you're looking to stay here. Please reconsider. I promise the ones on the Cancun strip are better!!
JO ANN
JO ANN、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月11日
They put on great family friendly shows that also was equally to adult entertainment.
Didn’t like they didn’t have umbrella on the beach with the chairs. But made due a moved the chairs with the shade of the palm trees.