We spent almost three weeks in beautiful Puerto Morelos, and this was by far the cleanest place we stayed. It had a mini kitchen and a pool, which made our stay even better. You can walk barefoot to a snorkeling spot, and the area is full of great restaurants. Just a heads-up—it can get a bit noisy until early morning, so earplugs or headphones might come in handy!
YONGWAN
YONGWAN、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月1日
Charlene
Charlene、14 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年6月6日
No one was at the property and we were sent to a different location. I was traveling with my elderly father and the walk between properties in the heat with our luggage was very hard for him.
Nicole
Nicole、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年3月5日
Suzanne
Suzanne、14 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年2月19日
Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross.
In case you are still considering…
3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room.
4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering.
5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky.
6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them.
Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.
Maureen
Maureen、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年2月15日
Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.
David
David、10 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年1月18日
Very helpful staff
alfred
alfred、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年1月1日
David
David、14 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年12月29日
Dexter
Dexter、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年12月28日
The place was clean and lots of hot water. Easy access to restaurants and the beach.
Now for the downside. Checkin was difficult. First off the place doesn't have a sign. When we arrived, there was no one around. We were having difficulty with our Mexican SIM card and had to go next door to King Scuba to ask if they knew where the management was. They were very kind and tried to call a number we had as well as a number they had. No one answered either number. Not knowing what to do next we waited around and the manager and maid arrived and seemed baffled as to where to put us. They put us in a nice apartment and we asked about WIFI password. After awhile the manager gave us a password that didn't work. But eventually she got the right password. Everything seemed to be fine. After a trip to the store, we found the refrigerator wouldn't get cold but the freezer was refrigerator cold and we used that as a small refrigerator. We could never reach anyone by phone to inform them.
We met another couple on our last day that also could not reach the management to check in. I think this is a common problem.
So no I wouldn't recommend staying here.
Leslie
Leslie、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年9月17日
Louise
Louise、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2023年8月11日
No me permitieron el acceso a la propiedad, exijo el reembolso
Lidia Lopez
Lidia Lopez、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年6月1日
The property was quiet and clean and a 2 minute walk to the beach. The pool was small but private. Everything was very close and walkable but still far enough away that it was peaceful. Daniela was very responsive. In fact, she noticed the cab circling the neighborhood looking for the property and stopped us, hopped in the cab and took us to the building. This was very lucky for us as the address given on Expedia is to their business office, not the properties and there are literally no signs. Other than not having the correct address, everything was great.
Anne
Anne、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年5月22日
maria teresa
maria teresa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年2月25日
The showers were awesome, great water pressure and regulation.
Karen
Karen、21 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年12月3日
Nice, clean, close to beach, close to stores and restaurants.
Very nice people in the area.
Thanks!!
Osvaldo
Travelocity を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年4月27日
Kaam was a great place to stay. Location was perfect. Watch the sun rise from the roof. Our room had a front and rear balcony to choose the perfect spot for coffee. Great restaurants within a minute or two. Very quiet building
T
Troy
Troy、9 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年4月26日
We had a great vacation at this place. All we needed to do if we wanted something was to send a text message and someone helped us within a few minutes. The place was very quiet and the neighborhood felt very secure. Literally 2 minutes walk to the beach. Perfect
Daniel
Daniel、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2022年3月18日
Basement feel
It was the bottom of the building. The ceilings were low 7 ft ceilings making it feel like a basement. There was very limited windows and they were small. Bed was comfortable spacious rooms beautiful new pool but it was still a basement. For the price we paid it wasn’t worth it. That is why I will rate this experience as just medium stars. I have experiences on multiple occasions, when the bookings come in from Hotels.Com it seems we get the budget rooms the properties have to offer. This has been my experience often.
Serena
Serena、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年2月14日
Excellent location for those wanting easy access to the beach and to the restaurant zone of town (2 blocks to each). Very clean. Nice pool area. Only challenge was getting the exact address for check in and to document on the tourist card! The check-in office is right next to Run Away Realty, and if there's no-one there, call the manager.
Michelle
Michelle、14 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2022年1月29日
Good - room was a studio that was moderately clean. Location was close to downtown and very walkable. Bad - difficult to find, arrived at 3:45 and when found, nobody was in office to help us. Other guest at “blue” building helped us and we went “mustard” building and found cleaners who checked into our room. This was closer to 4:30 and still nobody was in the office in “blue” building. Thankfully other guests helped and our driver waited us. Discovered on the 2nd day the curtain that faces the hallway is “transparent” and you can clearly see from the outside hallway into the bathroom, especially once the lights are turned on in the evening. The curtains are stained, under the bed is dirty, floors quickly wiped, etc. For the price we paid I would expect it to be cleaner and have check in staff available.
Philip
Philip、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年1月22日
Loved it
Wonderful experience…clean, friendly, helpful staff.. very close to the beach, and safe
Karen
Karen、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2021年12月14日
Excellent
Great little place. Perfect landing spot when you first arrive to get a lay of the land.
Jeff
Jeff、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2021年11月3日
Très bon séjour
Grand appartement très bien équipé, bien situé. Lit confortable, par contre le canapé lit n'est pas terrible. La piscine est petite, sympathique mais elle est souvent à l'ombre. Si nous repassons à Puerto Morelos nous reviendrons
magalie
magalie、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2021年8月23日
Sentir-se em casa
Ficamos 8 dias e apreciamos tudo. A cortesia do atendimento. A Reina nos fez sentir em casa. Tudo estava disponível, agua, toalhas de praia e uma sacola para levar; utensílios de cozinha suficientes, geladeira grande. Pequena distância da praia e da praça principal. Limpeza diária e troca de toalhas a cada dois dias. Artigos de toalete é que houve apenas para o primeiro dia. Mas esse foi apenas um detalhe. A piscina é pequena, mas nem utilizamos. Com o mar do caribe pertinho e muitos passeios, quem se importa com o tamanho da piscina?