The room is very good, but taste of food in restaurants I am a little disappointed.
Kazuaki
Kazuaki、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Book it!
My wife and I loved our stay here! We came for a wedding, and every part of the stay from check in to check out was incredible. The staff were all very friendly and helpful, the resort itself was beautiful, and views were stunning. Lots of dining options and variety (including the best fish tacos I’ve had). Cannot say enough good things about the place.
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月9日
A very nice resort
The resort was wonderful. The food was fantastic and the bars were well stocked. We would absolutely go and stay there again.
The reason that I gave the resort 4 stars is because the wording of the room description is deceiving.
We stayed in a Preferred Club Ocean View room.
- the description says that you will get a free spa treatment per person - you will not get this. We asked a few times and the best info we ever received was that you could potentially get a 10 minute chair massage then they stopped talking about that and it never happened.
- the part that says you will receive $200 credit to use at the resort - absolutely not. You will receive "$200" worth of discounts. The discounts were on spa, special meals, and potentially wine.
I even brought this issue up to the staff and it was completely dismissed because they know that it's misleading.
Again, overall the resort was great. I just wanted to clear that up for anyone.
Caleb
Caleb、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月17日
Great as long as you enjoy your room being 1000F
“Ocean front” is a stretch. Patios face in towards to courtyard so you have to lean out to see it. Room was like an INFERNO. we literally slept 2 hours because it would not cool past 25c or 77f. Sounded like drums playing all morning due to some type of construction. Room service picks up in the middle of the night and clangs the dishes around which echos straight into your room. Got a massage which was great except it was $300 and the fire alarm went off at the end. Also is not “all inclusive”, I asked for a Sapporo and it was $15.
Brandon
Brandon、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月11日
Esperanza
Esperanza、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月11日
Jonathan
Jonathan、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月10日
Victoria
Victoria、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月27日
The hotel exceeded my expectations compared to the information I found online. The staff's hospitality and smiles were wonderful, making our stay very comfortable. The variety of food was extensive, and even though I was traveling with my picky child, we were able to enjoy it together!
akiyo
akiyo、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月26日
Steer clear! The staff was awful I didn’t get what I paid for and room was dirty and smelled like mold. “24 hr” places to eat were always closed and what was open had like 3 things on the menu and the staff was annoyed when you came to eat. I would never go here again, not even if it were free.
Jenna L
Jenna L、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
Such a lovely resort ! Been to many resorts in Mexico before and this was one of the best by far !
Kimaya
Kimaya、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月25日
To begin the checkout process was OK. But now I know why I was told the hotel was only half booked. Our room was not clean. The sheets were dirty with blood stains on it. They do not have washcloths. The food selection in the buffet is very limited housekeeping does not come daily and when you call them, they are not happy with you.
Dakia
Dakia、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
The resort was excellent. Food options are kinda limited due to restaurants closure on specific days but overall restaurant experience was great. Cafeteria was ok (most of the time no fish, but you can find other options easily). Good quality of alcohol, variety of flavors that was amazing.
Anastasiya
Anastasiya、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
Great staff!
Avcustina
Avcustina、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月25日
Property is great overall but they need to solve problems faster.
Lorena
Lorena、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月25日
I want to love this resort as I was looking forward to exploring the other resorts within the Dreams brand. The resort had too many mosquitoes and I was bitten constantly everyday. It's been 6 days since I returned home and I am STILL itching. I love Cancun because of the hospitality of the people. Most of the employees of the resort made me feel welcomed. Most of the employees greeted us with "Buenos dias, Hola, etc" everyday and every where... EXCEPT our waiters at Tamarindo and Mercure. I always say "thank you" and always spoke nicely to the staff, but it was these two restaurants where the staff seemed... grumpy and seemed like they didn't want to be there. Even though the resort was an all-inclusive resort, we ALWAYS still tipped our servers as much as $20US; especially to our Teppanyaki cook. Even when tipped, they didn't smile and only "nodded" as if saying, "ok". Food overall was fair to good quality in terms of taste and presentation. Cin Cin was terrible and was the worst of all the restaurants. I love dessert and I couldn't stomach the "chocolate mousse" cake on our first night. It was rubbery and tasted like cheap garbage boxed cake. Juan from the Carnival buffet was awesome with his great service and smiles. He even remembered my husband's name from the first day. Catalina and Carmen where pleasant from the Spa. Hotel check in staff was super efficient and pleasant. The nightly entertainment was adequate and appreciated. Rid the mosquitoes!
Stella
Stella、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月25日
Staff is very friendly! We enjoyed our stay. We would appreciate if the smoking area coming out of the preferred side was maybe outside of the property more. Everything was clean, the food was for the most part really good.
The main pool was fun! We were on the preferred side so we ventured over sometimes for some of the fun.
Angel
Angel、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月24日
Food was nothing special. Pools were great. Drinks were good. Beach was yuck.
Polly
Polly、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月23日
Staff were pretty friendly and helpful.
Letty
Letty、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
The infinity pool overlooking the beach was the best! The room was spacious and clean. The headboard was very worn and there were paint drops on the floor in various place but overall it was nice. The restaurants were all good. A little inconsistency with the app and what was open and closed. William at the Italian restaurant was the best!! Everyone was amazing, friendly and helpful!
Michele
Michele、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月20日
Julio
Julio、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月19日
Resort was great. Food was very good bar service was exceptional.
Dharmesh
Dharmesh、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月19日
This was the best vacation I had with my partner in Cancun at dreams jade spa & resort. We chose the preferred club ocean font room which came with great perks! We had access to a lounge area where we got great all inclusive drinks and great attentiveness from the staff. We also had an adult infinity pool connected to the beach and blue Hawaiian drink, pomegranate margarita & strawberry pina colada were the best if your looking for something sweet, strong and tasty! They have a buffet that has a variety of options with great view of the ocean & service great as well. Everyone has different taste in food, we tried different restaurant options at night some were great & maybe like one or two were ok. We ordered a couple of things so at least we got to see what we liked. The service again was great! Each dinner restaurant was elegant and laid back where we had wine service and the views spectacular. Our room was our favorite part of walking up to the ocean view and resort quite side of the building. The staff always answered the phone and were great with our request. This resort is also very clean and well maintained. If you would like great drinks in the lounge area of the hotel located right in front of a huge screen we’re most shows happen in the night, ask for Francisco he works in the morning from 7-3:00pm best cocktails!
We stayed for 6 nights Monday-Wednesday being the quitest days, Thursday-Sunday there were more people but such a great calm vibe & atmosphere!