Fantastic vacation spot. The best all inclusive hotel we have stayed at. The food was excellent - not just great for an all inclusive, but actually great. And the service is amazing everywhere. Good beach (not like Turks or Cayman but very nice), nicely designed pools. If you want an adults only resort that is very chill but isn’t all couples (we were parents and a 19 year old) this is an ideal spot.
Tracey
Tracey、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月30日
Xiang
Xiang、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月3日
Highly recommended
A really great resort. Everything you want and some more.
Highly recommended
宿泊されたお客様
11 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月7日
The hotelrooms are really old. We had so many issues with our room so they got a new one. First night the AC was so cold and could not change the temperature (talking about a temperature around 15 c). Next day the toilet was flooded with water coming from the ceiling. Third day at the new room the AC was not working at all. Food was generally good, breakfast one of the best I ever had. The French restaurant and the lobster house were both excellent. Avoid Flavour market (Spanish), worst paella and undercooked potata bravas and squid. Overall the total impression was not good.
Susanne
Susanne、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Will certainly go back !!!!
Cannot say enough about this resort. It is over the top CLEAN and everyone from the grounds keeper to the managers are super friendly. It was our anniversary so they even went above to make our stay super special. The pools were super clean. The beach was nice and they had so much seating in the beach area.
Angela
Angela、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月21日
Julie
Julie、14 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月6日
Honeymoon!
We had a wonderful time at this resort. Staff was great and accommodated our needs well. We did have an issue with a leak in the ceiling but we were able to move rooms with no problems. They were very nice about the issue we had. My ONLY complaint would be resteraunt wait times were kinda long on days where only a few resteraunts were open. Not a huge deal just have to plan accordingly. All pools were cleaned daily by staff members.
Laiken
Laiken、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月4日
Travis
Travis、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
Kyelie
Kyelie、8 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月3日
The three of us left the resort today after a five-night stay. We had two neighboring swim-out rooms. This place is amazing! The friendliness of the staff was remarkable. The entertainment staff, including Angelo (the best!) and Eliseo, were outstanding. There are tons of food options and drinks options. The beach is beautiful, the pools are outstanding, and the lazy river was the best!
This resort holds a lot of people but never once felt crowded. There is lots of room for everyone. We took a personal taxi to Puerto Morales for $50 roundtrip. We felt completely safe the entire trip, including Puerto Morales. I highly recommend the Excellence Riviera Cancun. I would love to come back here again.
Brett
Brett、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月2日
Fantastic stay in all regards!
Michael
Michael、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月2日
Shannon
Shannon、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
Ha sido una experiencia increíble. Tienen una filosofía de atención al cliente excepcional: todas las comodidades imaginables, instalaciones impresionantes e impecables, personal muy bien entrenado y amable en todo momento.
Uno se siente como en casa. Casa peso pagado vale la pena. Felicidades.
Patricia
Patricia、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
Great property. Plenty of pool space and great bar service. Food and accommodations are excellent.
Ronald Jeffrey
Ronald Jeffrey、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月28日
Vivek
Vivek、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月28日
Lakisha
Lakisha、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月28日
How the property was layed out. Several pools area. Excellent food in the restaurants and coffee was out ofbthis world. Staff alwa6s had a smile and greeted you, were always helpful.
What I didn't like was how low the toilet s were, not just in the rooms but everwhere in the resort.
Price es in gift shop were way to high.
Betty
Betty、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月26日
We have stayed here multiple times and playa mujeres multiple times and we love them both.
howard
howard、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月26日
The property is BEAUTIFUL. The service was amazing and the activities each day were fun. I really enjoyed myself and cannot wait to go back!
Brittanee R
Brittanee R、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月26日
Sheri
Sheri、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月25日
Christopher D
Christopher D、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月25日
Had a great time at the Excellence Riviera! The food was great, the staff was great, and rooms and amenities were great! We had to leave a few days early due to an emergency, and the hotel was more than willing to work with us and refunded us the nights we could not use. 5 stars all around!
Bradford
Bradford、7 泊の友人との旅行
Travelocity を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月24日
There was no good ventilation/ Ac in our room. When we arrived the room felt sticky and muggy. We immediately turned the air on, left for few hours to get drinks and came back with no improvement. After further review you could tell the moisture in the room was excessive. From the door hinges to the metal framing in places they were rusting out. The ceiling fan was no longer pointing straight the way it should rather the blades draping downward. Beautiful location, but the climate in the room is not well-controlled at all. We called maintenance because the ac then started making a chirping noise day two. They came and sprayed something on the AC and it stopped the noise, however Our entire visit we put towels by the door frame to help us sleep at night. Trying to combat the mugginess in the room from the outside temperature. Room 6105