Es buen hotel familiar lo unico fue que para el check in estuvimos formados mas de hora y media
EDITH
EDITH、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
Muy acogedor y familiar, la playa del hotel muy bonita.
Fatima Alejandra
Fatima Alejandra、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月25日
You need to have better food sources better selection. The majority of your food taste extremely bad.
Daniel
Daniel、8 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月22日
Me parece que la ubicación es excelente, las instalaciones requieren un poco más de mantenimiento pero en general se mantienen adecuadas y óptimas. La mayoría del personal fue muy amable, la playa excelente para snorkeling. La comida es mucho mejor de lo que leí en varios comentarios. En cuestión del aseo a la habitación, deben poner un poco más de énfasis pero aceptable. Mi familia y yo estuvimos cómodos, y disfrutamos mi cu o nuestros días en esta estancia.
Sabrina Nadxieli
Sabrina Nadxieli、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月19日
Outstanding customer service
The best in the trip was the service that the people supplied. I give 10 out or 10 to the team in the restaurant. The lady in the reception was friendly and efficient. We will comeback to this resort for the people.
Oscar
Oscar、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月18日
Natalie
Natalie、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月18日
Me pareció un hotel muy bonito, lo único que cambiaría es ponerle aire acondicionado al restaurante buffet, ya que es muy incómodo estár comiendo y sudando por el calor, así estaban todos los huéspedes y también cambiaría que solo te den 1 reserva para sus restaurantes de especialidad, es el primer todo incluído al que voy que solo puedes entrar a uno de sus restaurantes de especialidad.
Jose
Jose、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月16日
Absolutely beautiful! Everyday they had different activities on the resort day and night. I loved the acess to the beach and the view was just breathtaking. I would choose Allego everytime I visit Cozumel.
Julie
Julie、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月15日
The property was in a quiet location, which was nice. The property is dated and needed more restaurants with no restrictions on how many times you could eat there. It would have been nice for more tables and chairs. There needed to be lighting at the beach so you could walk by it at night.
Patricia Marie
Patricia Marie、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月14日
No air conditioning in the buffet. Only one bar that was airconditioned to use in the evening and it didn’t open to 10:30
Margaret
Margaret、7 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月13日
Please don’t stay at the allegro or any hotel affiliated w the Barcelo group. We booked a trip and our flight was canceled by the airline bc of a hurricane. We contacted the hotel who said if we didn’t show it would be considered a no show even though it was out of our control. We rebooked for two days later and the flight again was canceled. We spoke to the hotel and asked for our room to be rebooked for the following week. They said that they were flexible but Expedia had to contact them. Expedia supposedly contacted them numerous times and they denied a change in dates even though they had availability. Then denied a refund and/or credit. We were not able to get to the island until a week after our trip. The hotel essentially stole our money w no remorse or empathy whatsoever. We just wanted a change so we could celebrate with our family. They refused to do it and stated that the hurricane was not their problem. Horrible and very disappointing customer service. Dont know how a huge corporation like Barcelo conducts business in this manner. Makes no sense.
Michael J
Michael J、8 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月11日
Very nice Hotel
Anthony
Anthony、7 泊の家族旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月10日
I have been to this resort multiple times. Staff are great. Luis who bartends on premium side always takes great care of me. Will be back soon.
James
James、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月8日
Muy bueno, el único inconveniente es que la última noche no enfriaba bien el aire acondicionado.
Sergio
Sergio、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月8日
Solid resort. Know that if you go when it’s hot, it’s HOT. Body’s still recovering a week later. That’s not really their fault at all. Food is only okay at best and buffet room over the checkin desk where everyone has dinner can be sweltering. Other restaurants are great. Staff is wonderful, beach is beautiful. We should have taken part in more activities, as this is what a lot of people love here. Kids loved the splash pad and other two pools are fine.
Andrew
Andrew、5 泊旅行
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6/10 (良い)
2024年8月7日
Service was not great. They are not overly friendly. Food was worst part of stay. I would give it a 2. BEACH was worth putting up with mediocre food and service. Resort needs upgrade. Room was cold which was good.
Tracie
Tracie、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月5日
We had a fantastic stay…if I had any complaints it would be towards the buffet food…it was just ok…nothing great.
Amy
Amy、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月4日
The property was beautiful. The rooms are pretty clean and the staff is great. One thing I didn’t like is that you have to beg for wash cloths.
Gina Conte
Gina Conte、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月4日
The food Was Amazing and they had different entertainment every night would definitely come back here Again
Francisco
Francisco、5 泊の家族旅行
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8/10 (とても良い)
2024年8月4日
First time visit to the area: Had a great stay at Allegro. Food options could be better. Excursions were easy to book - I do NOT recommend the free Tequila Tour (Cedral). The snorkeling tour was awesome! A lot of opportunities to have quality family time. The Rooms were adequate- they need deep cleaning and updating, The best part of the stay was staff member Arbey Aguilar … he made us feel included and special…. We would come back to Allegro…
Jamie
Jamie、7 泊の家族旅行
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6/10 (良い)
2024年8月3日
Not a resort for foodies... Easy choice for divers
Allegro Cozumel was our base camp for a guys diving trip. The location on the southern side of the west coast put us a short boat ride from some of the best dive sites that Cozumel has to offer.
The Allegro staff are all fantastic. Friendly and ready to assist with any concern.
Be aware- even though we had booked a room with 2 beds, if you are less than 3 people- the resort gives you a room with 1 king bed. As we are 2 adult males, their solution was to bring in an old rusty roll away frame and a twin mattress which worked for a short stay, but made the room quite cramped.
The pools and grounds are very well maintained and there are plenty of activities for all ages.
Quantity of available food was always easy to find, but the quality is lacking. Fresh fruits and salads are great. Most everything else was either VERY salty or had no seasoning at all. Allegro expects most guests to eat most meals at the main buffet or in the pool buffet. During our visit, buffet tables were easy to secure.
The Allegro and Hotels.com website boast about available "al a carte" dining options and great variety of food choices. These claims are VERY misleading. There are lots of rules about the better dining. Not all options are open every night. Reservations are required, but guests are limited on how many and when you can reserve.
Reservation rules:
1. No reservations night of arrival
2. Only 1 reservation for 4 night stay
In summary- good resort for families and divers.