Food could use improvement and our Room service food was always cold
Lillian
4 泊の家族旅行
8/10
Better than expected.
Rooms are dated but functional.
Most personnel was great except Salvador at preferred beach.
Avoid at any cost
Galia
4 泊の家族旅行
10/10
Anna
5 泊旅行
10/10
I liked that the layout and style of the buildings. Only 3 stories high made it feel more secluded and not like a big resort complex. Also, the architecture looks more traditional to the area than some of those big resort complexes. Being on the beach was a plus in addition to the 2 pools. The grounds were beautiful and very well maintained.
Lindsay
3 泊の友人との旅行
10/10
Everything about Dreams Tulum was awesome. The food was excellent. The cleanliness was above standard and we had a really wonderful time. The staff was friendly and accommodating, and I would really recommend this resort to anyone.
Cherie Lynn
7 泊の恋人との旅行
6/10
Rooms are outdated. Food is ok.. Staff were nice.
Ines
4 泊の家族旅行
10/10
Absolutely stunning resort! The rooms are gorgeous with a vide variety of views. House keeping kept the place perfectly stocked and staff all around the resort were always so pleased to help with your any desire! Good food options and tons of different alcohols and fun drinks to be had. A cute cafe on the property along with a pharmacy, ice cream parlor and shops for necessities! A wide variety of night life with always something going on. I absolutely loved my stay her
Chase
12 泊の恋人との旅行
10/10
Had a great time at this resort! Food was incredible pool and beach areas were awesome plenty of seats if you get there by 10:00! We used amstar for all our excursions and it was great having them right on the resort for questions and confirmations! Activities were fun and unique! Only thing I would say is I wish there was more seating near sugar bar for after dinner drinks!
Laura
6 泊の恋人との旅行
8/10
Mariana
5 泊旅行
10/10
Yamen
2 泊旅行
6/10
The resort was great. The staff was amazing, especially the restaurant servers and those ar the pool and the beach.
My only complaint is the restaurant reservation system or lack there of. You are unable to make reservations and sometimes they have multiple restaurants closed at the same time. It ends up being a mad dash with everyone trying to a place to eat. Unless you want to eat at the buffet (and I didn’t pay that amount of money to eat at the buffet every night) you may have to wait up to 2 hours. I felt sorry for the excellent staff, who had to deal with all of the frustrated hungry people. If I was in charge of that operation, I would put everything online so that as soon you’ve arranged and paid for your vacation, you are given access to a reservation page. It would alleviate the frustrion for the vacationers and be much more fair to the staff.
Roderick
7 泊の家族旅行
6/10
I will not be returning to this experience again. The country was amazing, but not the resort if you’re looking for a low budget experience this might be the right one for you but not for the price point that I paid for.
Jesse
5 泊の恋人との旅行
10/10
Ashley
4 泊の友人との旅行
10/10
After a 2 night stay farther south in Tulum, we needed to upgrade. We booked an oceanfront room. We were very satisfied. The check-in felt very upscale. Unfortunately, as at most AI’s, they will not give your room until after check-in time. For us about 3:15. But, you are free to use all the facilities.
Jerie
3 泊旅行
8/10
Property is dated but clean. Wait time at French restaurant was unacceptable especially for the meal you received, very average. Needs an adult only pool. Paid for adult suite, but rooms next to me had kids, why did I pay for this upgrade? Entertainment was good. Staff was friendly and attentive.
Michael
7 泊の友人との旅行
10/10
Friendly staff and great location
Lisa
4 泊の友人との旅行
10/10
Nancy
4 泊旅行
6/10
Did not like meal/drink options, prefer option upgrade alcohol and food options
Deborah
5 泊旅行
10/10
It’s a beautiful place, the beach it’s amazing, facilities are refurbished and looks really nice, all the staff is so kind and helpful, pool is really cool. It’s a amazing place to spend great time with family or couple.
The only opp to me are the drinks in the pool bars, taste is like the same no matter what you ask. Not the best ones.
Oscar
3 泊の家族旅行
2/10
Transportation was incredibly overpriced. Concierge staff was so rude.
Emelia
4 泊の友人との旅行
10/10
Resort was great with plenty to do. The staff was very kind and food was good with many options.
Larry
4 泊の恋人との旅行
10/10
Our stay at dreams far exceeded any expectations we had. The staff all were truly so warm, so kind and beyond professional. The staff all cared and were clearly committed to offering an unbelievable experience. The location was drop dead gorgeous but what really set this resort apart was the consistency of excellence, cleanliness, and absolute luxury. People say food at a resort is blah- it was the complete opposite at dreams. The food was absolutely delish and fresh. Even at the buffet it was constantly great and staff were on top of keeping the items neat and properly tempered. We are already planning when we will be returning to this resort as it was the best most unbelievable experience we have ever had!