There were only two staffs at the lobby so we had to wait more than 30mins to check in on the arrive day.
A hotel staff told us a lie that they didn't have any Non smoking twin room and she was trying to give us Smoking room instead.
(We booked 3rooms)
We hate the smell of smoking so we refused her offer.
After we showed her our confirmation mail which was sent from the hotel, she gave up and finally she gave us 3 Non smoking rooms.
It was obviously she told a lie.Because
she could give us 3rooms-Non smoking-.
The hotel itself was OK,but we were disappointed with her attitude very much.