This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there.
Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night.
Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner.
We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve
Brian
Brian、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 23 日
The personal attention was fantastic!
Joseph
Joseph、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 14 日
Donna
Donna、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 4 日
My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences.
We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids.
We were overwhelmed by the quality of everything Mousai has to offer.
Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks.
Other guests were respectful and quiet but still ready to have fun.
You cannot go wrong at Mousai and we will definitely go back.