The Hotel was priced appropriately as it is well overdue for a refurbishment.
Frank
1 泊旅行
8/10
Nice view
Rich
1 泊の家族旅行
10/10
Always a great stay at the Sofitel. Perfect location and friendly staff.
Shazia
1 泊旅行
10/10
What a fabulous place to stay, the location was perfect and the staff were wonderful!
janelle
2 泊の友人との旅行
4/10
The property over all is out dated and original and in poor condition. That would be ok but when we arrived in our room the bed looked like it was broken with the middle of the mattress caved in. We also asked for this to be looked at and no response. We went for drinks to room 81 and the service was absolutely terrible. The food that was served was cold and when you order hot chips and pay $14 for a small child like bowl they should not come out cold. We had to clean the tables ourselves and take our empty drinks back to the bar and the drinks were very expensive. Overall, I would not even pay 50% of what I paid to stay at the Sofitel.
Sean Paul
1 泊旅行
8/10
Shyalle
2 泊旅行
10/10
무엇보다 직원들이 친절했음
BYUNG CHUL
4 泊の家族旅行
10/10
Chris
1 泊旅行
8/10
BRETT
2 泊の出張
6/10
Not the usual Sofitel standard
From room
Service to concierge below average
Having to ask for clean coffee cups and refills to noon to assist with suitcases on departure
paula
2 泊の家族旅行
4/10
Disappointing stay.
The sheets had hair and sand on them. Ended up sleeping on top of the bed as i wasn’t sure they were clean. Similar issues in bathroom as bath had hair and dirt.
Steak was over priced and over cooked and my breakfast that I ordered the night before never arrived.
Duty Manager Lucas was good and called me to discuss but not what I would expect from Sofitel.
Kim
1 泊の出張
10/10
InSquare Fit
1 泊旅行
10/10
Mark
1 泊旅行
4/10
Very disappointed, slow check in and room not ready after 3pm. Under resourced room service, had to remind them on 3 occasions that room wasn’t serviced until 4 PM while we were trying to relax after a day out. Bed ware/Sheets ill fitting and Doona in a poor condition. Rooms dated and certainly not a 5 Star rating. We discovered extra payments on our credit card that were not documented or authorized, I am challenging those charges directly with the hotel. We were given free complimentary drinks for late check in , only to be charged $30 on our account. I had them removed when i noted them of check out statement.