2/10 (不満)
2024年11月24日
Bed bugs room 318
Our experience and stay was not what we expected as frequent Comfort Inn Suites customers. Check in process was smooth, staff was polite. The nightmare began when we finally were in bed. On initial inspection, everything seemed OK. During the middle of the night, I woke up with my phone flashlight and saw both of our beds covered in bedbugs. Specifically, the one my child was sleeping on had a huge dark colored bed bugs on the white sheets. We grabbed a couple of them with tissue and placed them in a clear cup and took them downstairs to reception. The front desk people did not seem surprised. All they could offer was another room. The gentleman in charge of maintenance stated he was already off the clock, but that he was willing to go spray the room. We declined and inspected another room and moved our family there since it was so late at night. Even the towels were rolled and covered in tiny bugs. They said they would keep the room we were in 318 out of service until someone could spray. This is not a newer Comfort Inn. It’s a refurbished old hotel with a new paint job. The second room was better with no traces of bed bugs but we did see small roaches between the mirror and walls in the bathroom. That room on the second floor at least smelled clean and had mattress covers. Our first room even had the stuffing coming out of the pillows. We will not be staying here again. The staff wasn’t surprised and their reaction was as if they already knew the room was bed bug infested.
Zenaida
Zenaida、1 泊の家族旅行
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