2/10 (不満)
2024年12月24日
Service and stay was a complete disappointment.
Hotel was under renovations which was not presented to me upfront while making reservations. Upon checking into our room I inspected it and noticed stains ontop of comforters, I immediately went down to the front desk to ask clerk for new bedding, the clerk then gave me the bedding for me to remake beds we haven’t even used. I think we should’ve been offered a new room, so I return to room to change the bedding and came to the realization that these are not comforter tops and they had holes in them. We were now running late for our event so upon leaving I asked the clerk could they correct this while we were out, he said yes but when we got back to the room that night, nothing was changed. Tired from event we just went to bed, but my wife and I had a hard time getting to sleep because of the toilet running all night! This was a horrible experience and I really just want my money back.
Jimmie
Jimmie、1 泊の家族旅行
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