We didn’t know about checking in with the email from the hotel. It had to be done the day before. But I didn’t notice the email, which made us so uneasy. This time through Expedia we were able to reconfirm. Other than that, the stay was wonderful. Especially the view was awesome.
Satoko
1 泊の家族旅行
10/10
Kenta
1 泊旅行
6/10
Maika
2 泊旅行
10/10
Erika
3 泊旅行
10/10
Akira
1 泊旅行
10/10
???
1 泊旅行
10/10
Toru
3 泊旅行
6/10
Stay at the Sheraton Fallsview for three nights and on the second day they forgot to make our room. We left the hotel around 11am but did not get back till 8:30 pm. Called the front desk and told them that the room was not made. Front desk apologized and said that they will send up housekeeping. So we left the room again to go walk around thinking house keeping would come make the room and give us fresh towels. Returned after an hour and room was still not made and I called the front desk again...this time they told me that housekeeping service is over by 6pm and all they can give me are fresh towels. This is really unacceptable they had all day to clean and make the room. No apologizes from the front desk staff who all seem to not really care.
Raymond
3 泊旅行
10/10
Beautiful hotel. We will never stay anywhere else when we go to Niagara. You really feel on vacation here. The only issue we had is they didn't bring two cribs even though the confirmed they would at the front desk. We have twins so one just wasn't enough. We were told there was only one staff member that could bring it to us and they never did. We had to sleep holding the one twin. Another thing: parking is annoying when you have twins. They don't have on site parking unless you book valet ($65) and if you book valet, you have to wait 20 mins for your car which is fine normally but made things tricky with our kids. These small issues are not enough to stop us from going back.
Naweed
1 泊の家族旅行
10/10
Diane
3 泊の家族旅行
10/10
Lenny
2 泊の家族旅行
4/10
Overcrowded, wait for elevators was extremely long, loud neighbors, and crazy taxes.
Jason
2 泊の家族旅行
6/10
Mia
1 泊旅行
10/10
the breakfast was amazing staff very professional veiw of the falls from breakfast table amazing best located hotel in the falls