It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
Connor
Connor、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月3日
호텔 서비스정신
매우 친절 합니다.음시도 깨끗하고 맛있어요.
특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데
제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로,
걱정 많이 햇는 데 ,정말 감사드립니다.
JAECHUN
JAECHUN、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月11日
Words cannot express
As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness.
As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima.
I highly recommend Matsumoto KAI if ever In Nagano.
William
William、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月9日
Ying Ying
Ying Ying、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月6日
Excellent service, onsen and meals
Yuen Ying Prairie
Yuen Ying Prairie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月3日
Paulina
Paulina、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月13日
QING
QING、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年5月30日
Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Paul
Paul、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年5月2日
Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
Marco
Marco、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月30日
This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
penchas
penchas、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月10日
Marie-Hélène
Marie-Hélène、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月5日
Wunderschönes stylisches Riokan typisch japanisch. Hervorragender aufmerksamer Service, sehr gepflegte Küche. Auch der Onsen ist sehr schön angelegt und lädt ein zur Erholung. Wir hatten eine Suite mit eigenem Onsen: sehr zu empfehlen!
Peter
Peter、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月1日
Yiyun
Yiyun、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年11月29日
Excellent hotel
Johan
Johan、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年10月26日
The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
WING MAN
WING MAN、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年10月18日
A very special place!
Great onsen, exceptional service (Aso was so lovely) and delicious food.
Lee
Lee、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2023年10月10日
Disappointing Ryokan experience
Altogether the remote location from the town center, difficult communication due to the language barrier not sufficiently overcomed by Google translator as well as a rudimentary private onsen setting contributed to a really disappointing Ryokan experience with respect to our expectations.
André
André、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年4月11日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年11月4日
Outside onsen has very relaxing atmosphere.
francis
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2020年1月30日
宿泊されたお客様
1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年11月16日
Perfect Time Out
Great service, delicious food, invigorating onsen and lovely view from a spacious room
This is an outstanding deluxe property with top notch English speaking staff. I cannot say enough about how attentive and helpful the staff at this first class accommodation was for our group. The food here is also awesome. Kaiseki dinners were elegant and delicious. Breakfasts were also traditional yet memorable. My travel companions were in such awe of the food and its presentation that there was sparse conversation as everyone was mesmerized by each course.