Upon arrival we were told we had no reservation on the books. Although we had confirmation & itinerary numbers, they claimed first we had no reservation, then incorrect dates & finally that our reservation had been cancelled. Originally said nothing they could do. After pushing to speak to management we finally were given a room at a sister hotel. We traveled with other families so this was very inconvenient and a waste of 1.5 hours of our time. With no protection against something like this happening again, we will never stay at StayBridge or book again through hotels.com. I was shocked at the lack of customer service & lack of attempt to make things right. What’s the point of making a reservation a month in advance only to show up & be told it doesn’t exist even with multiple email confirmations. UNACCEPTABLE & RIDICULOUS.
Lance
Lance、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月22日
Stacy
Stacy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月12日
College Station TX
We enjoyed our stay and always like staying at the Staybridge Suites facilities. Our observations this visit were that 1) the paint was chipping off the floor of the shower 2) water from the shower/shower door always made a big puddle on the floor, and the towel mat usually stayed soaking wet 3) room service was available only during the week, but we did not see this posted anywhere onsite, so we ended up calling the front desk.
Otherwise, we had a nice visit. The facility was quiet, clean, and convenient for our needs.
宿泊されたお客様
4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月13日
The staf was amazing, they let us check in one hour early since we had a especial event at 3:00 , thank you to the manager
Marisela
Marisela、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月10日
Abraham
Abraham、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月11日
SALINI
SALINI、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月10日
Steven
Steven、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月10日
Allen
Allen、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月7日
Tosha
Tosha、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月3日
Andrew
Andrew、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月1日
Price gouging by hotel for a football game. Mattress was worn and uncomfortable. Cheap thin towels that look to be years old. Air conditioning units never seem to work. Room was humid and warm.
Michael
Michael、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月2日
Good location for campus and restaurants. Has gotten a little pricey, though, and can't manage to always have orange juice at breakfast buffet.