The staff was great, the room was nice, and location was good; however I was there for five days and EVERY time I left the room, the key lock locked me out. I had to go get my key re-keyed, but I think it was the door battery because the re-keying didn't work without its challenges. Since the elevator was having some issues, I walked to the third floor. The staff kept saying they were going to get maintenence to look at the door, but it was the holiday and I tried to be patient. There was an offer on night four to change rooms, however, I was already packed and ready to leave the next morning, so the offer was of no use. They didn't even suggest a discount for my patience.