I got sick and had to cancel my reservation . I was told with proof of illness I would get a refund. They lied and never gave it to me after approving my doctor's note and saying they would.
It's been a very annoying process no one is getting back to me and there are arguing between hotels.com and the hotel directly This has been a very negative experience and I am extremely frustrated
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月30日
Sergio
Sergio、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月6日
Beautiful place
ZENIA
ZENIA、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月30日
El lugar está en reparación. Las personas de recepción poco amables nunca saben nada , el
Chef de la mañana y tarde muy amables pero el lugar nada que ver con las fotos
Rebeca
Rebeca、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年6月13日
Parth
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年6月1日
Es un hostal, no un hotel. No tiene aire acondicionado ni tampoco ventiladores, el cuarto es un horno y no se puede dormir. Todo lleno de arena. La cama incomodísima, el agua salada, imposible bañarse. Hay que caminar en arena, y en oscuridad para llegar al cuarto. A las siete de la noche todo se cierra y todos los empleados se van. Los meseros te piden pagar las cuentas aparte, en efectivo con precios distintos. Una pesadilla. Y para colmo la playa llena de sargazo
ISABEL
ISABEL、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月30日
Lovely!
I somehow didn't realize the hotel was eco-friendly when I booked, so I got nervous when they said there was no AC. It turned out to be totally fine because the beach side is so breezy it stays cool and relatively bug-free. The restaurant service and food was good. The beach view was lovely, and easily accessible.
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年3月28日
Hanna
Hanna、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年2月29日
Vanessa
Vanessa、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年2月7日
We love everything about Dos Ceibas and hope to come back next year.
Deborah
Deborah、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年2月2日
Wunderbares Hotel
Andrea
Andrea、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年1月30日
Gonzalo
Gonzalo、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年1月8日
Do not take a chance and stay here. We arrived hungry tired and after a long day of travel on New Years Eve eager to freshen up and go celebrate. What we arrived to was a security guard (no staff) that did not speak english and that the property had sold our room. No one showed up from the staff to help us. We had to stay on the phone with Expedia for hours and could not leave wifi. We were offered no water, no food and had not eaten or drank for hours. By 12 midnight we had given up, expedia could not find us another hotel within 15 miles that was vacant and we had to sleep on the beach with all our stuff in the wind. The next morning we ate breakfast at the hotel and again staff never addressed us or said a think. Not even a simple "I'm sorry". They simply DO NOT CARE. We found another hotel for the rest of the week and were treated with care, thank God. I would never take a chance on this place just simply based on pure basic customer service.
Nicole
Nicole、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年12月25日
Great gem in Tulum!
Fantastic experience for our family! Mike, Marco and Emmanuel and others on the service staff took the best care of us, recommending food options, a quick senote to visit on foot on their sister property, shifting us to another room as needed and overall helpful in answering all the questions. The hotel is good if you are looking for relaxing time in an eco friendly settings( no AC, no plastic bottles for water/toiletries, reusuable linens and simple rooms) without noisy club sounds till midnight. Tulum around the hotel was very safe, highly guarded at all times and quite walkbale! Don't miss on their breakfast and in-house juices and drinks! It's wonderful! Beach access is included and its almost private! We will definitely return again!
Manasi
Manasi、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年12月2日
Shadya
Shadya、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2023年11月14日
No AC and windows didn’t have screens so it was very hot or get bitten by mosquitos
Karen
Karen、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年9月2日
Alejandro
Alejandro、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年4月30日
John
John、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年4月28日
It is a small Quiet Beautiful property with friendly staff. If you want a place away from the world and modern comforts dont matter to you its the place for you. If Air Conditioning, Wifi that is reliable and bathing in water that isnt salt that i would suggest finding somewhere else. We enjoyed the stay but the Wifi which we needed was pretty bad in our room. The fans were ok and we were able to sleep but wouldve preferred the air for sure. but this is what you would expect in a eco friendly hotel so overall we were happy.
Jeffrey
Jeffrey、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年4月3日
Isabella
Isabella、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2023年3月22日
Dirtiest hotel I've ever stayed at
Estel
Estel、5 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年3月20日
The property was clean and in an amazing location. The staff was great and very helpful with booking excursions or other services i.e., transportation. Wait staff also excellent and very friendly and attentive. This hotel is in a great location if you want to have a quiet vacation- party scene is a 15 minute beach walk. There is NO A/C, however the sea breeze and the fan was MORE than enough. My husband and I like to sleep in cold environments, but this was perfect- we stayed at the ocean front cabana. Overall, excellent resort, highly recommended.
Donata
Donata、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年3月9日
sherryleen
sherryleen、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年3月2日
I absolutely love Dos Ceibas. This is my second time staying here, and enjoyed every moment of it. All of the staff were very helpful and friendly throughout our stay. Can’t wait to visit again.
Lester
Lester、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年1月23日
My first time staying at an Eco-friendly place and it was interesting and enjoyable. It did disconnect us from daily life routines. No TV, no ac, no fridge! We were kind of confused at first few hours but later on, we appreciated that. First, we Were greeted by Daniel and he was so informative and helpful throughout the stay. The staff was so friendly and nice especially Elizabeth and Miguel at the breakfast area every morning. Breakfast in the early morning around 8 by the beach is PRICELESS. This was our first time in Mexico and Tulum is beautiful. I recommend renting a car so you can roam free at your own convenience rather than relying on Taxis (be aware of those!!!)