Overall experience was average. The price we paid wasn’t worth the money. The hotel is a bit outdated and needs a hefty lift in the amenities side. The room was old and the windows were with smudges, the drawers besides the bad and the TV had some kind of bugs inside. The breakfast can be better with a more vast variety of food (I am comparing to the same amount of money in a resort breakfast in playa del carmen we paid - you get a check every meal).
The service is amazing, the beach as well, though a thorough cleaning is needed when there are algae in the sea.
The staff is very welcoming, polite and attentive to all needs.
ARTIUM
3 泊の家族旅行
10/10
Maria
7 泊の家族旅行
10/10
Victor
4 泊旅行
10/10
Victor
2 泊旅行
10/10
Ana
5 泊旅行
10/10
JUAN CARLOS
7 泊旅行
10/10
James
4 泊旅行
10/10
Amazing service! Great food
Daniel
4 泊旅行
10/10
George
3 泊の家族旅行
10/10
The place is amazing ..very classy hotel !
Tim
1 泊旅行
10/10
Amazing experience, excellent food and service
Agnieszka
4 泊の家族旅行
10/10
Antonio M
7 泊の家族旅行
10/10
Super
Limpio y muy agradable
elsa
8 泊の家族旅行
10/10
Denise De Almeida
3 泊旅行
10/10
Excellent staff, great front desk, wonderful cleaning people, amazing property right on the beach. It’s beautiful and The Kempinski staff make it perfection. Highly recommend the property and its people!
Gregory
2 泊の友人との旅行
10/10
Kawytae
1 泊旅行
10/10
This hotel is luxurious and spectacular! Very large room with a balcony and an incredible view. The staff was always professional, polite and very personable. Highlight was a great romantic dinner feet from the surf.