Rooms are ok, had a family connecting room. Front desk crew members are really always “in their own time world, no greetings nor a smile even when they are not attending to any guest. Except for 1 particular morning whereby we see some “big shots” around the hotel then suddenly their attitude towards guests walking in and out is full of smile and greetings
Lounge service is really nothing fantastic for a 5-star hotel. Was here 4yrs ago, my husband and I had such a great time with the lounge crews that brings us back this time. But those crews are no longer around, the welcoming feelings are gone.
The only service department worth mentioning is the concierge service. From the moment we step into the hotel, we were treated with warm welcome by Daniel. Even through out the stay he shows his hospitality genuinely. Another note worth mentioning is the whole team support in assisting us to rectify and ship back some items we left at the previous Hilton hotel. It was really hassle-free, great applause to the whole team.
Breakfast was really not very worth mentioning, 4 days straight with same varieties of food can be kinda boring. At least other hotels visited still bothers to change 1-2 dishes everyday for the novelty.