Stealing/theft is the worst problem I have encountered in my travels using Hotels.com. This is the second time in 2 years I had objects stolen.
My friends and I stayed at Surfside Inn and Suites in Provincetown from October 10 to October 16. We left several items behind inadvertently and advised the hotel the day we got home from our trip. We received all but the most expensive and desirable item. When we inquired again about the item, they said they found it and would send to us. As of this date, we have not received the item.
Surfside Inn should be held accountable and the thief should be fired immediately!
Debbie
Debbie、5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月18日
Great stay
We were given a room upgrade without asking, which was amazing. We arrived after registration was closed but staff communicated well in advance and the process was seamless. Lovely place, would stay again. Thanks!
Scott
Scott、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
John
John、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月4日
SANDRA
SANDRA、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月3日
Excellent service, bad cleanliness
So the good thing is that the stuff were very helpful and kind. The place offer cute breakfast.
What is lucking is the cleanines and the attention to details in the room. The gel soap in the shower was empty, so is the conditioner. The coffee machine had only Decuf coffee (why is that?) and an old pad was still inside from previous attendees. The floor had sand (not from me) and there were stains on the bed sheet (disgusting). The washroom window was black from soot.
reuven
reuven、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月20日
Great couple get away
Very happy with our stay. Beautiful views, very relaxing. Have stayed there before and will stay there again in the future.
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月20日
Pierre-François
Pierre-François、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月20日
Thumbs up Surfside
It was wonderful staying in an ocean front room...I wish we had booked it for more than 2 nights. The service was good & so was the breakfast.
Rosemarie
Rosemarie、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月18日
Debbie
Debbie、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月16日
We loved this hotel. The location was perfect. They have a big parking lot. Amazing beach view from the waterfront room. We'll definitely be back. All of the staff were excellent and very nice. Very communicative. An excellent hotel.
John
John、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月13日
Mark
Mark、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月13日
Great place right by the ocean
William
William、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
Joseph
Joseph、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月28日
Sean Thomas
Sean Thomas、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月28日
Wayne
Wayne、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月11日
Kristin
Kristin、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月4日
宿泊されたお客様
5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月4日
Second time staying here. Great location.
Michelle
Michelle、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月1日
At Surfside, we found a convenient & affordable (relatively speaking) to the Payomet Performance Center. We enjoyed the easy walk from the hotel to restaurants and shopping on Commercial Street. Hotel is a bit tired not surprising given its popularity. Liked the fire pit and breakfast.
Lynne
Lynne、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月1日
Disappointed. But still beautiful!
We had a stunning waterfront view. But we’re not told that there was going to be construction right outside our room. — They have a no smoking policy… But all of the construction workers were smoking & it smelled.
We had been there years ago. It went down hill with the new owners. Especially with the breakfast they provide.
The view was still spectacular!
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月30日
Really nice place!
Great pool, easy parking and a great location. It’s about a 7 minute walk to the heart center of Provincetown so not in the thick of the action but perfectly close. Great view of the water, but not a private balcony. Each floor has a full length balcony so you have section but not private. We were okay with it, though. Dog-friendly so we love it! The staff was so helpful. We’d stay again
Craig
Craig、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月30日
Couldn’t recommend this place more!
Thacher
Thacher、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月30日
We stayed on "Ocean" view side of the property which was worth the little extra for a wonderful view of the harbor and Provincetown Center in the distance. The property is not new but is in good condition and has all the amenities one might expect from a chain hotel. I appreciated the continental breakfast and microwavable breakfast sandwiches as "fuel." The walk to downtown is pleasant and mostly flat along commercial street. The person cleaning our room was fantastic. His attention to needs (towels, TP, etc) and completing the cleaning job before noontime were much appreciated. All the staff were warm and friendly. I would recommend this place with easy parking and a beautiful view.
Robert
Robert、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月29日
Loved all the amenities and it wasn't too far of a walk to the historic district. Also, very helpful and friendly staff. Would absolutely book another stay !