El hotel y el servicio es impecable, sin duda regresaremos. Fue una maravillosa estadía
Sylvia
Sylvia、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
We had a wonderful time with our 2 year old on this family vacation! The Finest resort is so accommodating to families (especially young kids). The Junior Swim Up Suite room was excellent for nap time because the parents could just sit outside in the pool/sun. The staff was extremely kind to us and our child. The food was excellent - we did a date night to the French restaurant and hired an on-site babysitter. Truly a magical vacation that exceeded my expectations. I would recommend this to any young family looking for an elevated, comfortable vacation!
Mallory
Mallory、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月27日
Irina
Irina、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月18日
Caroline
Caroline、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
Excelentes vacaciones
Muy bonito el hotel, la comida bien. El servicio bien, lo único que no me gustó es que la gente aparta camastros desde muy temprano en albercas y playa y a veces ni están ahí entonces ni encuentras lugar.
Pero fuera de eso todo excelente.
Florencia
Florencia、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月19日
Xiang
Xiang、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月19日
The property is nice. It's mostly for families with little kids. There is not much to do in the evening. Not a lot of entertaining. The night shows are cheesy. The food is really good. However, the cleanness is questionable. They only cleaned my room once during the 5 days stay. They did make the beds daily but nobody cleaned the bathroom and the room. There was also a strong smell of cigarettes in the bathroom, probably from previous guests.
Anna
Anna、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月19日
I was at the resort for a week with my family and they did not fix draft beer for a week. Our family did not get any welcome drink or any welcome from the staff.This is 5 star hotel and they don't have draft beer for whole week. Some staff are nice but some don't. Concierge don't pick up the phone easily you have to called them multiple times. Massage were nice but not recommend hydrotherapy. They're better resort out there with better hydrotherapy. Honestly except for the size of resort, I feel like this is 4 star hotel not 5 star. I can tell why they have really good review on google because every staff ask for a good review after service. They carry QR code which is really funny. If it's really good service then you will have good review. This is my thrid time coming to Cancun with my family, I've been to Dreams and Hilton but this is worst experience so far for me. I will go back to Cancun because I really love Cancun but not this resort.
In
In、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月18日
Everything was amazing. The only item that should be upgraded is the properties WiFi. Several areas the WiFi gets dropped. Maybe installing more access points would help.
BRIAN
BRIAN、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月18日
Everything was as expected
Daniel
Daniel、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月18日
Excellent place to just relax and enjoy the views. Staff over the top helpful and facility was extremely well kept.
Ryan
Ryan、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月18日
Perfect. I will go again next time
Mingyeong
Mingyeong、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
RAMIRO ALEJANDRO AGUIRRE
RAMIRO ALEJANDRO AGUIRRE、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月17日
Our first family resort and it did not disappoint! The service was amazing and the options and services they had for kids was INCREDIBLE. Planning to return
Pam
Pam、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月16日
Juan
Juan、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月16日
ismary
ismary、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月15日
Love this resort had a wonderful time with my husband. This was a trip that he did not want to end. Staff was amazing super nice and always greets you. Would definitely go back.
Crystal Malis
Crystal Malis、5 泊の恋人との旅行
Travelocity を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月15日
Wonderful property, clean rooms, beautiful beach and excellent dinning options
Benjamin
Benjamin、8 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月14日
Kimberley
Kimberley、4 泊旅行
CheapTickets を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月14日
This is our second time at this hotel and whilst it was lovely, the previous time was better. Since 2018 it has definitely moved towards being oriented towards family/groups/weddings and less towards couples. It was really quite busy and there were kids and pushchairs everywhere. We paid extra to be in the adults-only part but that didn't seem worth it as there are only two adults only restaurants and two bars (in one of them we were given plastic glasses for our drinks at 8.30pm which wasn't great!).
The staff are lovely and the hotel is spotlessly clean and has lots of fantastic facilities. I was a bit disappointed with check-in this time. Previously we were given a glass of prosecco when we arrived and our suitcases were in the room when we got there, we were also shown around a bit. This time, they didn't seem to know where we should be, the check-in was rushed and we didn't get a drink, and we had to wait in the room for a while before our cases arrived. I was also really disappointed that we specifically booked this for our 20th wedding anniversary and I told the guy this at check-in and he just smiled. Last time when we went for our anniversary we had a little banner on the hotel room door, our bed was decorated, etc. etc. It was still an amazing break, but they just don't seem that interested in making it special for couples and were all about the families. If you are travelling as a couple I would recommend going somewhere else.
Catherine
Catherine、11 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月13日
Mark Omar
Mark Omar、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月12日
Hotel was under construction and was not told ahead of time. They did not provide us the room we paid for.
Nicholas
Nicholas、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月12日
The property is situated at the great location. It is a very large property with a long,calm beautiful beach. We can spend all day at the beach. It was awesome. Morning walk along the beach was unforgettable. We were greeted with the a glass of Champagne as soon as we arrived.All the personnel whom we came in contact with were very courteous, polite and gracious.Property is really clean , organized beautifully and well maintained. Food and drinks were also one of the best ( variety and unlimited). Pools were awesome.