Couldn't find the word "hotel" anywhere on the building that didn't appear to have a clearly marked entrance for the guests to know where to enter while hauling their luggage. One tiny little pillow in the small room with no option for at least two, whether from the room's closet or when asked at the front desk - hardly a comfort element / Had zero people attending at the front desk when checking in. One person appeared seemingly out of nowhere after 10 min, when self-check-in couldn't be done because the room was prepaid (I think). Next day the front desk was attended to by friendly staff.