This hotel is the worst.
First, the front desk staff was extremely irritating when we checked in. They glared at us, explained the hotel in a very fast manner, and showed no signs of hospitality. After answering our questions three times while being yelled at, we were given a deep sigh. I have never been treated like this before.
Secondly, my luggage, which I left at the front desk at 11:00 AM, did not arrive at my room until 8:30 PM. During that time, I had no change of clothes and could not use the amenities, which was very troubling.
The shower was broken and there was no hot water. I asked the hotel to change my room, but they refused. I was told to take a shower in another room the hotel provided.
It was the worst situation in Hawaii where you can enjoy swimming and not be able to use the shower freely.
We booked an ocean front room. My birthday trip, which I was very much looking forward to, turned out to be a disaster. I am really sad. I will never stay at this hotel again. Especially this front desk staff is the worst. I understand that they are busy, but their response is not right.