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Dirty rooms and new room no towels

When I first checked in room they sent me too was dirty so they gave us another room that had no towels. For the money paid it was horrible

Darren, 1 泊の家族旅行, 2021年12月29日

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Very disappointed

Very disappointing. Very long lines at all desks on a consistent basis and customers who arrived before others saw those other people helped before them with no acknowledgement from employees. Rooms did not even have washcloths in them. No room service or reasonable food options in spite of arriving earlier in the afternoon. An hour wait for the one open restaurant on site. Hotel store was open but only sundries available. No grocery items were in stock at all. I paid a premium price for this room and was very disappointed.

1 泊の旅行, 2021年12月27日

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Expensive and disappointing

The resort isn’t too great for how expensive it is. Rooms are old, hotel is far from the main town and isn’t a beach resort what so ever. If you are looking for a honeymoon get away, then find a beach resort even if you have to pay a little more.

Bhakti, 2 泊の旅行, 2021年12月22日

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Wouldn't choose to stay again

The hotel feels like it hasn't been loved at all. Dingy hallways, our sink was cracked, the color of the walls is a puke yellow. The pool is surrounded by rooms, i.e. not a relaxing location. The area by the water front is beautiful but the hotel has done a horrible job to capitalize on that -- one bar was closed, one area was only for VIPs. So again the main restaurant is in an area that is surrounded by the room buildings. No robes in rooms which I feel like is a basic amenity, we had to ask for them. We ordered food two nights and the order got messed up both nights. Our b&b experiences on this same trip were way nicer. We stayed during the beginning of busy holiday season so cost was over $550/night, not worth it.

3 泊の旅行, 2021年12月20日

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Not recommended for the price

For the price, not worth it. Rooms are really outdated and have a musty smell. Killed a roach in the room the first night. Most of the staff was not friendly (and nearly rude) except Nani who gave cultural tours and lessons, the housekeeping staff, bell desk and the maintenance staff, who were all very friendly. Reception desk personnel and restaurant and store clerks...not so much. Lock on the patio didnt work (but maintenance was quick to arrive and fix(. Elevators have serious issues with not working (which makes it hard for older folks who cant walk the 7 floors up and down). Minimal, overpriced dining options and unless you have a vehicle there is NOTHING nearby (so you pay the ridiculous amounts at the hotel to eat). No airport shuttle (uber is about $45 each way). Pool and grounds were top notch!

Michelle, 2 泊の家族旅行, 2021年12月16日

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The checkin was great, friendly staff and overall great service. We valet park and the valet staff was very friendly and helpful. However we had purchase the breakfast deal of 2 for $20 and once we went to have breakfast at the cafe the staff didn’t know anything about it.

Warunyupa, 1 泊の家族旅行, 2021年12月14日

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Good service and friendly staff but property is a bit dated and not worth the rates.

1 泊の旅行, 2021年12月13日

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Beautiful Resort

We had an Ocean view room overlooking the pool. It was absolutely beautiful. We were able to capture the sunset. The only complaint I have is there was no microwave oven in the room.😥. For the price we paid, I assumed it would be equipped with one.

Anna, 2 泊の旅行, 2021年12月10日

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Amazing views and great service!

This place has beautiful views! After a couple of hours driving through storms, it was nice to be greeted by a friendly face. The restaurant was good and it's very convenient to airport and things to do. Rooms seem just a little dated, but very clean and I would definitely stay here again.

Tommie Elizabeth, 1 泊の旅行, 2021年12月05日

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Looks good, feels bad!

The hotel from outside looked perfectly fine, but it only gets worse. The room we were given has a pungent bleach smell all over. We requested to be moved to a different room which had an old unused odor. The bathroom was not as clean as you would want it. The maintenance probably forgot to replace the AC filter... it was covered in thick layer of dust. To top it all off, i was charged for a parking i never used.

2 泊の家族旅行, 2021年12月04日

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