Staff and location. Staff is really, really attentive and go the extra mile. Robert (security manager) kindly helped me open my suitcase padlock, which was broken (he even searched for videos in the internet to do it properly). The walls are thin and people from the next room were talking loud at late night, but I called the front desk and they took to stop the noise. Saka, from the front desk, gave me water and fruits when I asked if there was a vending machine. When I checked in, I found an old and dirty chair in my room - I called the front desk and it was replaced in 5 minutes. All in all, the staff is superb and location is great, but the property needs renovation