Room was fine and bed comfy.
My issue was that I booked this for after an event I was at and therefore didn’t arrive until 3.30am. A key reason why I chose this hotel was the advertised 24/7 reception desk.
The staff on the desk were quite rude and informed me that they had marked my reservation as a no show and they may not be able to give me a room. I had paid in full.
They didn’t apologise for this but told me to wait for around 15mins whilst they worked out if they could. I genuinely believe they would have sent me away however I expressed frustration and annoyance which then made them ask me to wait whilst they chatted to decide if they would help me. As a woman on her own I found the whole thing unbelievable uncomfortable and was made to feel like I had done something wrong. Would never stay again and would strongly recommend not staying as a solo traveller.