Upon arrival at the airport we were subjected to high pressure sales for additional activities. We signed up to to go on a tour the following Monday (we arrived on Saturday) We repeatedly asked about a shuttle to the resort. We were sent from place to place and person to person. We decided to take a taxi. $130 was to cost to the resort. If we had known all the trouble and stress and BS we would to endure we would have gladly paid the $130 to avoid the whole situation. When we arrived at the resort everyone was very nice and welcoming. We checked in and were introduced to a nice lady who w asked us about our airport experience. We told her about our disastrous airport experience. She told us they would take care of it and offered us massages and hydrotherapy sessions on the resort. We took it as them wanting to make what happened at the airport right. We would need to attend a short presentation about a new program they are starting. We agreed. The presentation was the following morning. We arrived a few minutes early and had some coffee while waiting. When the presentation began , we were dragged from one end of the resort to the other and back again. We ended at one of nicer restaurants and where AGAIN given a very high pressure sale to buy into there new program. We immediately told them we are not interested. We are not buying. We have other priorities. 2 1/2 hours later they said they didn’t appreciate us waisting their time. After that everything was wonderful staff was
Karen
Karen、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月4日
We stayed here for our honeymoon & let me start by saying we will be back!!
The property, food and service were amazing!
We started our stay in a large suit and noticed a slight mold smell and had to move rooms for the night to have the issue resolved. The staff took care of us & made the swap amazing and smooth and we ended up having an uninterrupted ocean view and it was a dream!!
This is our favourite resort ever!!!
Kassandra
Kassandra、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月4日
Beautiful resort away from the hussle of the city, 45 min from the airport. Great resort, beautiful place to stay
Angela
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月2日
The property was really nice. The staff however needs some serious work. The desk staff showed no urgency. It took us nearly an hour to check in. We had issues getting clean towels in the room and it seemed nearly impossible to get towels or any service on the beach. The staff that runs the surf shack kept trying to charge for things that were included which really bothered me. The wait staff at the restaurant were actually really good but beyond that almost every interaction with staff was a negative experience. For what we spent to stay here I would have expected them to treat us well, I expect that from this level of resort. We will most likely not return due to service.
Donald
Donald、4 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Excelente, 100% recomendable
Excelente servicio. Desde el momento que llegas y recibe el automóvil. En recepción rápido y ya tenían todo preparado para nuestra instancia, la comida y las bebidas de primer nivel. La cena que se tiene que hacer reservación. Espectacular. Quedamos muy contentos. Cuenta con varias albercas y un excelente servicio.
Alvaro
Alvaro、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
Me encanto
Todo perfecto el servicio y todo de lo mejor
JUAN CARLOS
JUAN CARLOS、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
La playa es una joya! Brenda, Alex, Reyna, Alberto, Eliseo, excelente atención. Solo recomendaríamos cuidar más el olor de humedad en las habitaciones.
Montserrat Salmonte
Montserrat Salmonte、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月29日
Sarah Michelle
Sarah Michelle、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月25日
Alexander Ian
Alexander Ian、9 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Hermoso hotel para Relajarte
Yajaira
Yajaira、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
good food and service
claudia
claudia、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月24日
Gorgeous Infiniti Pool. Pool is heated and its needed this time of year in the mornings...love this touch. Beautiful Resort. Staff is wonderful and very accommodating. Octavio was great and we loved Antonio in the pool area who served us drinks and lunch around the pool. There are several pools to choose from but the infiniti pool is top notch. This resort was very reasonably priced compared to other Adults Only resorts in the area. We had a wonderful time celebrating our 25th anniversary. Its not 1
Cheryl K
Cheryl K、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月22日
Good
Nada
Nada、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月21日
La playa de este hotel es increíble, las habitaciones son cómodas, el personal es muy amable sobre todo el señor José de seguridad del área de albercas
Las condiciones del hotel son muy buenas aunque para el tamaño pareciera que falta personal y la limpieza del hotel es un punto que se podría mejorar.. ya que la primera noche las sábanas olían a humedad y los vasos en ocasiones estaban sucios
Carolina
Carolina、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月19日
Amplia, agradable, buena comida, atención de primera, solo camino de entrada fatal
Martha Guadalupe
Martha Guadalupe、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月18日
Nunca hubo camastros disponibles, los buffets tienen muy poca variedad
Diana Fuentes
Diana Fuentes、3 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月10日
Anna Marie
Anna Marie、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月8日
Hidden hotel charge
I booked a room here for 1 night stay. I did mistakenly check only 1 guest instead of 2 when booking however nothing was mentioned at check in that there would be an extra charge for all inclusive for my wife and then when we check out got hit with another $348 charge. Nothing was mentioned about an additional charge on the website either because would have chosen another location if I have known about an extra charge. They couldn’t explain where they came up with this number. Really poor considering nothing was mentioned at check in or the website so had no idea of any extra charges. Zero explanation how the $348 charge was calculated
宿泊されたお客様
1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月7日
Rafael
Rafael、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Great beach! views were spectacular and rooms were fine. Beach access and beach itself was fantastic!