4/10 (まあまあ)
2024年12月26日
Choose somewhere else!
Very nice hotel, it merges nicely with the nature. Positive notes
Temazcal, Spa, cleanliness and 1 guy (and only one) at the reception who is doing his best to help guests.
Negative notes
The jacuzzis do not have hot water and the lighting does not work. The jacuzzi is supposed to be private and exclusive to the room, every night we found other couples using our terrace and sunbeds. My advice do not pay extra for a jacuzzi room unless you are looking for a cold water tank.
The water pressure on the shower is poor and barely hot water, the propwrry has issues with the water boilers.
Safety boxes are poor quality and not working properly. Maintenance has to come and open them for you.
The restaurant’s food and its service is bad, save your money and eat anywhere else.
The location is not very good, specially if you do not have a car. You are far from restaurants or other attractions.
I you have a car, it better be 4x4 because the roads to get here are terrible, no pavement and huge potholes. In general Tulum roads are a disaster but the only two roads to access this property are an off road adventure. Take it as part of the experience!
If you are looking for the warm mexican service oriented attitude this is not the place. No one will do any effort to assist you (except the one guy from the reception)
It is obvious that they have issues with hotel management, clearly they are trying to save every penny and compromise on customer service.
Ricardo
Ricardo、2 泊旅行
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