Nada que ver con las fotografías, no tenía playa y la alberca estaba casi en la calle, siento que las fotos muy engañosas, sin embargo fueron tan amables que nos ofrecieron permita para irnos a Playa del Carmen. Por otro lado con respecto a ustedes, no hay manera de emitir una factura? He tratado por medio de teléfono y correo y no se donde pedirla.
Andrés
Andrés、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月24日
JUAN CARLOS
JUAN CARLOS、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月13日
All the staff are friendly and go beyond what is expected! We keep coming back because we know the employees love their jobs. Some have been there 20 years and have watched our children grow up. We highly recommend this family oriented place. 😎💗😎
John
John、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月11日
Excelente hotel, habutaciones todo 10 de 10
Exepto los chicos que atienden la cafeteria y postres. Super groseros con los niños en general. Es triste ver el esfuerzo de todo el equipo y que estas dos personas hechen a perder todo. Volveria sin dudarlo pero no pediria ni un vazo de agua ahi con ellos. Gracias
Juan carlos lara
Juan carlos lara、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月11日
don
don、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月9日
Alejandro Dominguez
Alejandro Dominguez、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月6日
No beach, staff difficult at times, maintenance poor
CAMERON MATTHEW
CAMERON MATTHEW、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月29日
Overall, the stay was great.
However, we had a very disappointing experience with booking an excursion through the hotel. We had planned a snorkel trip over three reefs but after arriving to the marina and waiting for almost two hours the boat never showed up. We were told to go back to the resort and had to demonstrate that we were in the correct place (which we absolutely were) to get a refund. We had met the owners of the tour company at the marina and they told us to wait where we were for the boat but it never showed.
We lost the day we had planned and the lost opportunity costs with a thoughtfully planned vacation with family were not replaced. Especially because vacation days are not always easy to come by, this was particularly frustrating and disappointing.
David
David、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月28日
Adriana
Adriana、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月28日
The hotel it’s perfect for family with kids. The pool it’s ok, not too big not too small. The amenities are a little bit old, but overall it’s was great hotel for our vacation.
The food it’s amazing and the staff it’s going above and beyond to make you feel like a VIP.
Looking forward to see the hotel after all updates that will start in August
Mihaela
Mihaela、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月27日
Maria
Maria、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月22日
Stayed just for 1 night and will definitely be going back. Just for the bath tub alone! The room was beautiful and the staff and food was excellent (Momo restaurant)
LaNette
LaNette、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月21日
Manoj
Manoj、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月20日
Don
Don、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月20日
The hotel is great! Awesome location and the staff are amazing. I would like to mention:
Gabriel
Enrique
Evert
Marta
Fiji
Paola
Érika
Elizabeth
Chef Onorio
Carmita
José Cime
Ivan
Carmelita
You guys are great!!!!
Will came back for sure.
Leonardo
Leonardo、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月20日
Miok
Miok、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月19日
It’s our third visit to Cozumel palace and it remains a great place . The staff is the best part, Javier and Giovanni in the lobby bar made every night fun. I understand the property is planning a renovation soon. We looked at one of the new rooms and it looks amazing.
Michael
Michael、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月17日
Unlimited ocean experience for free like paddle board, snorkel, and canoe. I love that there were professional photographer on-site for ocean experience and on land. The fee for the professional photographer in the ocean session was very affordable for all the digital photos. The land photos were very pricey.
The service was exceptional. The food in the different restaurants onsite were great except the Italian restaurant was ok.
The hotel was a little outdated but still clean. The was no sandy beach access just the ocean for the free activities above. Over all, it was a fantastic experience!!!!
Tonya
Tonya、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月15日
The staff is amazing. The restaurants were all great. We did not have a sing bad meal and really en it needing to make reservations for any of the restaurants. Ivan at Bouganvilia’s restaurant was awesome and the staff there were so very pleasant. Raul and the bartenders at the pool were also great. Overall, my family and I go to Cozumel several times a year and were pleasantly surprised by how much we loved the resort. The only thing missing is a sandy beach, but everything else made up for that. We’ll be back for sure.