Booked for a one-night stay, and unfortunately I became ill with food poisoning before arriving. Andrew and George were very helpful in checking me in and speaking with me about possibly reserving another night, if needed.
When I got to my room, all I needed was to lie down and recover. The bed was warm and very comfortable, and I got a great night's sleep that I'll remember for a very long time.
The next morning I woke up feeling much better, and was able to get out and get to the tube to catch my flight with no problem. Thanks!
(I only gave "condition" a 4 instead of 5 because the hot water was barely warm, but I didn't really need it anyway. Maybe it was a high-demand time of day. Room 2.2)