I had a wonderful experience staying at this hotel; it is located along the famous historical street (Shang Tang) where we not only easily enjoyed sightseeing one of the oldest and most authentic Suzhou street (along river/bridges) but also had opportunities to experience some resident's daily routines. The hotel was very convenient (close to subway and restaurants) and quite/peaceful (although there is a busy street right outside of the hotel). The stuffs there are all very hospitable and helpful. I highly recommend it.
Visited Suzhou with my family of 6 including 3 young children and my mother. Stayed in a 3 room suite. We had a wonderful experience. Breakfast was superb! Rooms were slightly dated but otherwise clean and well appointed. Most impressive was the service / staff who went above and beyond to provide great service. We were able to procure a driver from the hotel ( for a reasonable fee) to bring us around the city for sightseeing, out to eat etc. Highly recommended.