The staff, especially Front Desk, are not friendly. Every time I asked something, their attitude are unkind with no smile. House cleaning forgets to supply something everyday.
Facility is good.
宿泊されたお客様
3 泊旅行
10/10
MIKA
1 泊旅行
8/10
Sharon
4 泊旅行
10/10
Lyn
1 泊旅行
10/10
DIN-SHIN
3 泊の家族旅行
10/10
Alexander
1 泊旅行
10/10
We stayed here a few years ago and fell in love with the rooftop restaurant. We decided to stay again based on that experience. It did not disappoint! Great staff, great service, and wonderful food!
Amy
1 泊の友人との旅行
8/10
Teddy
3 泊旅行
10/10
Love it!
Rees
1 泊旅行
10/10
Ronald
1 泊の出張
10/10
Lovely hotel, great location, great staff.
James
5 泊旅行
4/10
The staffs are hosrrible
parag
4 泊の家族旅行
10/10
Kevin
2 泊旅行
6/10
Our stay was pretty good overall, the check-in process was a bit chaotic, the lobby is super noisy, and in our room the entry sensor light kept going on an off randomly. The room and bathroom were nice/well appointed.
Katie
1 泊旅行
10/10
Amazing staff very friendly. Will be back
AMANTE
3 泊の家族旅行
10/10
Muy bien
Darinka
4 泊旅行
8/10
Very nice location, good staff… I think you will enjoy staying here
Charles
4 泊旅行
10/10
Sehyun
2 泊旅行
6/10
Pros:
Really comfortable beds
clean rooms (lots of space we booked a suite)
The best bellman of any hotel I've ever been to.
Good room service food and the room service staff were really nice (shout out to Nelson)
Location is walkable to a lot of things
Cons:
Front desk staff were very hit or miss. Our room was not as described on the hotels.com website and the front desk took no ownership of this. It's their partnership. Our room did not have the pictured desks and the internet did not work at all (we were there for work) They moved our rooms to which the internet barely worked there but we didn't want to have to move again. I was grateful to Erica who took over our case in the front desk.
Our first night we wanted to grab food and the server in the lobby Michelle was super rude to us, we were very grateful when Jack took over he was so nice.
One thing is the soundproofing on the building is awful good luck getting a good nights rest. It sounds like sirens are in your ears every 10 minutes and there is a loud take off from the train. It was actually crazy how loud it was I have never experienced a hotel or even an apartment like this in my life.
ne-kesha
5 泊の友人との旅行
10/10
Daniela
3 泊旅行
8/10
Check in was fast and straightforward. Staff were all nice and welcoming. Room was clean and spacious. Only small complaint was the elevator taking long and very limited space. Overall a good experience.