2/10 (不満)
2025 年 6 月 24 日
SHUT IT DOWN
All the linen on both beds were damp and cold because A/C was left on high all day!
Requested new linen and was told front desk personnel didn’t have access to housekeeping room. It’s 9pm when I arrived and checked in after a 10 hour drive from Ohio. Nicky Polk was front desk manager and was absolutely rude with no compassion for the situation. I wanted to check out but no availability at other nearby hotel and Nicky Polk assured me that I was not going to get reimbursed! My family and I slept on top of damp blankets and checked out in the morning and was able to check in at Double Tree about a mile away!!! Terrible hospitality and customer service!!! SHUT THIS HOTEL DOWN
Francine
Francine、2 泊の家族旅行
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