バージン ホテルズ シカゴ (シカゴ)

期待の割には、ガッカリ

ロビーはちょっといけてなかったので、ひょっとしたら失敗?と思ったけど、部屋に入ってビックリ。とても綺麗! チェックアウトなどデジタル化も進んでいます

ループ内にあり、CTAとelectric trainのどちらも使いやすく便利です。部屋は比較的綺麗で新しく、快適に過ごすことができます。

3連泊目となると、不思議なことに、初日に気になった電車が急角度で廻る際の軋み音が気にならなくなった。場所的には便利なところに位置する。観光には都合良しだ。

初めて利用。フロントの対応も良く、また、室内も清潔であり快適に過ごせた。ベッドも心地良かった。ランドリーのピックアップも迅速であった。ただ、夜には、電車が角を走行するさいの軋み音が気になった。この点が残念であった。なお、場所的には観光には適している。

Physically, the hotel was good. The room was definitely on the small side, but it was clean and comfortable. The location is convenient. Easy access to the train, the loop, magnificent mile, millennial park, and not too far from the lake and the museum campus. The issues with the hotel stem from the staff and management. Very unprofessional. While their brand and image is supposed to convey hip and cool, and they do in image and clothing, on many times the interactions with the staff and guests were inappropriate or unprofessional. If and when there was an issue, concern, or questions about the hotel, hotel stay, or Chicago, on multiple occasions it was clear that the guests were seen as burdens and annoyances and responses were dismissive, at best. While the brand is trendy but casual hip and cool, the service should have still been excellent. Sadly, that was not the case at all, and was pervasive across departments and roles. Honestly, we wouldn't stay here again given that there are several other hotels of equal caliber in the exact same area. While we had a great anniversary trip to Chicago and love the city, we have no intention of staying here again or even recommending it to any family or friends.

Wonderful staff and stay at the Virgin Hotel❤️

Great hotel, I travel to Chicago multiple times a month and this is my favorite place to stay in the city

Hotel rooms are very small. Nothing special about the hotel. Not bad for the price if you just want a conviene place in downtown to spend the night.

Great location, hip rooms