ロウズ シカゴ ホテル

部屋も広く清潔で快適。ビューもナイス。ロビー入口のレストランはあまり力を入れて居らず、中のスタバも5時に閉まってしまうので残念。でもローケーションが良いから、すぐ外に出て好きなものを選べます。又使いたいですね。

Beautiful hotel!

The room was clean and wide. Location was very convenient. The staff was kind. I will stay at this hotel again next time.

The room smelled like smoke. The table was filthy with ring lines from glasses previously. The drapes in the room were messed up and looked like no one fixed them or cleaned them. The bathroom had small black hairs in both the tub and on the floor. I was expecting a beautiful stay and ended up treating my hotel room like I was staying at a motel. I would have complained to the front desk but they were barely around and check in was rough enough. Plenty of other beautiful hotels for this price in Chicago.

The hotel is clean and new with good location. However, the hotel has not figured out how to compensate for lack of services/amenities and give memorable experience to the guests. No restaurants were open on site; Starbucks closes at 12noon!; limited capacity for fitness/pool, ordering dinner/lunch is a hassle (you need to go to lobby to see the menu and then go to lobby for another round to pick up the food), only one very small bottle of water in the room, and many more. My wife and I went for honeymoon and we were not offered any upgrade (although we were gold member as well) and nothing special offered for our honeymoon by the hotel. To compensate for lack of their suspended services due to COVID, the hotel can offer guests maybe discounts on the dinner orders, complementary morning coffee at their Starbucks, etc.

Our stay was wonderful. Friendly staff. I liked that they had valet service and a Starbucks.

The hotel is in a prime location, with tons of amenities within walking distance in all directions. My room was clean, cozy and plush—the bed was amazingly comfortable! Also, the hotel takes exceptional precautionary measure surrounding COVID, so I never felt uneasy being in any of the common areas! The staff were very friendly, helpful and knowledgeable about local attractions! They also responded to inquiries quite promptly, which was impressive! My only critique is my view was not what I’d hoped for. I received a king room facing the city, rather than the river or lake. This could be due to my reservation being booked only three (3) weeks before the Valentine’s Day holiday. Still, the staff were sure to accommodate my request for a higher floor, which was greatly appreciated. Overall, I highly recommend this hotel and plan to revisit the chain in the future! It is definitely worth the price!

The hotel itself is beautiful though restaurants and room service is not operating because of covid. But if you are planning to have a car with you DO NOT STAY HERE. The provided/validated parking garage is a few blocks away (miserable walk in the winter up a hill) and is a train wreck to navigate in and out and to find a space when coming and going. With so many hotels in the area that have parking on site it is NOT worth it at all.

The thermostat was out and there was no heat in the room at midnight. They did offer to send up engineering or switch rooms but who wants to do that at what would be 1am by the time they sort it out?

I love all Loews Hotels and comfort of the room was priceless. I will miss that bed. However, due to Covid not having room service really took away from this visit. I shall return, but once things open up a bit more.