The property is beautiful and clean!! Our room was spacious and also very clean. However, the design of the vanity in the restroom was a bit user unfriendly. Beside the fresh fruit, the rest of the food was mediocre. In my humble opinion, even the food in the nicer restaurants (seafood, Italian, Hibachi, etc.) was not very authentic or delicious. The drinks are also watered down- I suggest you taste your cocktail first. If you don't get easily frightened of leaving the resort, please do so. It is the only way to get decent, authentic, fresh food.
Roxana
6 泊旅行
8/10
The resort was huge. I loved my beachfront room w its own infinity pool. The preferred beach beds were lovely. The preferred club was worth it. Oceana for breakfast was awesome. A little noisier than I typically like, but it was ok. Restaurants good but need more vegetarian options. Don’t go on the trip to Isla Mujeres as it was very crowded and tacky.
Brooke
7 泊の家族旅行
10/10
We had a wonderful time!
Kyndal
5 泊の恋人との旅行
10/10
Beautiful views and location! Moderate size resort makes crowds manageable. The landscaping breaks up the resort and gives it more of a tropical feel instead of the concrete commercial feel of some resorts
Rabekah
3 泊の恋人との旅行
2/10
Brendon Paul
3 泊旅行
10/10
This property was beautiful, the sea was great and the views amazing.
Andres
4 泊旅行
10/10
todo super bien
Federico
3 泊の家族旅行
6/10
Food and rooms were just average. Our room had a very musky/moldy smell that didn’t dissipate even when doors were left open. Pool area was fantastic. Everyone was very kind and service was great.
Chloe Konzer
3 泊の恋人との旅行
6/10
Hotel needs more sign to arrive
Carlos
3 泊旅行
10/10
The staff were very welcoming, we were met with Champagne and amazing room service. The property was clean and felt safe. The activitieswere so much fun.
Camron R
4 泊の恋人との旅行
8/10
Unbelievable location and scenery! The food and service left a lot to be desired! Friendly yes but quality and timeliness were average at best!
James
1 泊旅行
10/10
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Akif
5 泊旅行
10/10
Luis a
1 泊旅行
10/10
The entertainment staff was phenomenal!!!
Brittaney
5 泊の恋人との旅行
10/10
Amazing! Can’t wait to go back
Scott
4 泊の恋人との旅行
10/10
Staff were amazing. Food was very good and was far above the average Cancun resort. Beach was perfect. I've been coming to Cancun since 1992 and this resort experience is definitely in my top 2 as far as ratings. I would definitely recommend.
Richard
3 泊の家族旅行
8/10
Krystal Lynn
3 泊旅行
10/10
Secrets Playa Mujeres is an amazing resort - highly recommend. Friendly and attentive staff, great amenities and food, and beautiful, well maintained grounds.
Blake
3 泊の家族旅行
6/10
El hotel tenía una clara falta de mantenimiento en varios lados, también parece que ha cambiado de concepto de relajamiento y parejas a fiesta.
ROBERTO
4 泊旅行
6/10
Jorge
2 泊の恋人との旅行
10/10
We came from another all inclusive resort nearby that was much more expensive. Should have stayed here the entire time! Food was excellent, our pool waiter Edheirr was fantastic! Ate at Oceana’s 2 nights, was treated like a queen. Very happy with the experience!
patricia
2 泊の恋人との旅行
4/10
This was the 2nd worst resort we have ever stayed at. We are so disappointed and spent so much money that we feel was a waste. No upgrade was offered to us even though it was a VIP access hotel. We had to ask to upgrade to a swimout room. We had been traveling and playing hard for 14 days and wanted to relax for a couple of days and catch up on sleep before returning home. Even though their website and Expedia showed that they had king swim outs available, they claim that none were available and are only option was in the preferred club area. We decided to spring for it because we wanted our own swim out pool and they put us in an end unit that are supposed to have bigger pools. The pool was tiny and it was absolutely freezing. I asked if they could turn up and they sent somebody to check and said they'd turn it up 2° lol! It was so cold that it was unusable and it was over 90° there so the pool was pretty cool to not be able to use it. It was filthy and hadn't been cleaned and had scum on top of the water as well as lots of leaves. Two days in a row, employees entered our room without knocking. One time I was changing to get in the shower and it was very distressing. The AC did not cool lower than 74 and there are multiple broken items in our room. The tv remote didn't work. They disabled the buttons on the phone so that you had to use the tablet in the room which wouldn't hold a charge. But the timeshare folks call constantly. Staff were rude and uncaring. We won't be back
DONNA
2 泊の恋人との旅行
8/10
The property was very well kept, everything was great except one day the shower was cold (no hot water all day)