Somehow I was double booked and the hotel manager called hotels.com to confirm a refund right away.
The staff were helpful and the room was clean with all amenities working. A Cozy quiet stay.
Pablo
Pablo、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月20日
Microwave needed to be replaced as it kept dying. Front desk attendant needed to remove the sink drain stopper since it was stuck and stayed like that for the stay. I contacted twice to ask if the pool and hot tub were working. Never received a message back. Arrived and hot tub jets not working. Got home and my credit card was charged for the stay I already paid for. Contacted the property to inquire and there was no answer .
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月20日
Sandra
Sandra、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月9日
Great place to stay
Staff was very friendly and helpful
Annette
Annette、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月7日
Better options
The only good thing about this hotel is the staff. All very friendly. This was a second stay, and it’s gone way downhill. Hot tub is full of sediment, actually feels like a foot of gravel on the bottom and seats. Door to room didn’t close latch unless husband used major force and then it was ridiculous to try to open. There is maybe 7 channels on the tv, and it volume doesn’t turn down. It’s surface clean. Really no eagerness to fix anything in this place. Will book elsewhere next time.
Rebecca
Rebecca、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月5日
Clarissa
Clarissa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Shayne
Shayne、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月30日
Rooms are good, but a bit dated, very comfortable and roomy
William
William、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月24日
Shelley
Shelley、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月22日
Probably not again!
The room we were given had already been used so we were directed to another. The temperature was hard to control all night so we didn’t get very much sleep. Also the bathroom fan was so loud that it gave you a headache, it was the same switch as the light so we tried not to use the light either.
Dawn M
Dawn M、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月20日
Are staying was very comfortable our first room the fan on the air was very loud but they moved us to another room with no problem but yes I would stay there again
Jerry
Jerry、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月18日
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月18日
Not as booked
This is the second time I am booked this type of room, a king with an accessible shower meaning you can walk right in. Both times we got to the hotel and were told that there was no room like that available. Housekeeping was not great. As well, one of the lamp bulbs in our room was burnt out, upon further inspection there was broken glass behind the nightstand. As well as a very thick coating of dust on the headboard. Toilet Appeared to have been used when we got to the room And was not clean on the seat. Will not be rebooking here.
Angela
Angela、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月12日
Devin
Devin、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月4日
Be prepared for an exorbitant pet fee of $75. It was more money than the room.1st room door would not open, had to redo things and get a different room. Rooms are nice but some of the common areas are getting a little tired.
Robert
Robert、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月3日
Bad start, good finish
Our initial room had not been cleaned, and replacement room has a spotlight shining in. I guess I like my room dark, and the light came right in. Will not stop me from staying here, just to bring to someone's attention.
Michael
Michael、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月29日
Not as sparkling as I would like.
This is the second time I have stayed at this Sonesta in 3 months. I was disappointed that the water fountains have not been fixed since August, the dining room still needs a deep cleaning (the upholstery on the chairs is very dirty) and the hallway carpets still have not been shampooed. My door did not shut without slamming it.
The cleaning maintenance does not seem to be occurring regularly.
The staff in August was very helpful - and it appears there have been some new capable staff hired since August. I hope the next few hires are backed with money for some of the regular maintenance that needs tended to.
Having said all of that The room was very comfortable and as long as no one wants to visit me in my room - I would probably stay here again.
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月28日
Nice and clean and so nice amd quiet
Kimberly
Kimberly、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月27日
Craig
Craig、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月27日
Samantha
Samantha、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月26日
Nice location to walk to restaurants the TV was not great very poor channel selection not even a news channel other then that it was fine
randy
randy、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月25日
Matthew James
Matthew James、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月25日
The beds and pillows are due to be replaced. Our group had 3 rooms in total and all of us had the same opinion. Staff were very friendly and the hotel was clean.
Deana
Deana、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月23日
We stayed for two nights. Hotel was very quiet. The room was clean , beds comfortable. Check-in and out was quick and front staff very helpful, would stay here again