The only good thing about this hotel is the staff. All very friendly. This was a second stay, and it’s gone way downhill. Hot tub is full of sediment, actually feels like a foot of gravel on the bottom and seats. Door to room didn’t close latch unless husband used major force and then it was ridiculous to try to open. There is maybe 7 channels on the tv, and it volume doesn’t turn down. It’s surface clean. Really no eagerness to fix anything in this place. Will book elsewhere next time.
Rebecca
Rebecca、2 泊の家族旅行
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2/10 (不満)
2024年12月5日
Clarissa
Clarissa、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月2日
Shayne
Shayne、1 泊旅行
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8/10 (とても良い)
2024年11月30日
Rooms are good, but a bit dated, very comfortable and roomy
William
William、2 泊旅行
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8/10 (とても良い)
2024年11月24日
Shelley
Shelley、2 泊の家族旅行
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4/10 (まあまあ)
2024年11月22日
Probably not again!
The room we were given had already been used so we were directed to another. The temperature was hard to control all night so we didn’t get very much sleep. Also the bathroom fan was so loud that it gave you a headache, it was the same switch as the light so we tried not to use the light either.
Dawn M
Dawn M、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月20日
Are staying was very comfortable our first room the fan on the air was very loud but they moved us to another room with no problem but yes I would stay there again
Jerry
Jerry、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月18日
宿泊されたお客様
2 泊の出張
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6/10 (良い)
2024年11月18日
Not as booked
This is the second time I am booked this type of room, a king with an accessible shower meaning you can walk right in. Both times we got to the hotel and were told that there was no room like that available. Housekeeping was not great. As well, one of the lamp bulbs in our room was burnt out, upon further inspection there was broken glass behind the nightstand. As well as a very thick coating of dust on the headboard. Toilet Appeared to have been used when we got to the room And was not clean on the seat. Will not be rebooking here.
Angela
Angela、2 泊旅行
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10/10 (最高に素晴らしい)
2024年11月12日
Devin
Devin、3 泊旅行
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6/10 (良い)
2024年11月4日
Be prepared for an exorbitant pet fee of $75. It was more money than the room.1st room door would not open, had to redo things and get a different room. Rooms are nice but some of the common areas are getting a little tired.
Robert
Robert、1 泊旅行
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6/10 (良い)
2024年11月3日
Bad start, good finish
Our initial room had not been cleaned, and replacement room has a spotlight shining in. I guess I like my room dark, and the light came right in. Will not stop me from staying here, just to bring to someone's attention.
Michael
Michael、1 泊の出張
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6/10 (良い)
2024年10月29日
Not as sparkling as I would like.
This is the second time I have stayed at this Sonesta in 3 months. I was disappointed that the water fountains have not been fixed since August, the dining room still needs a deep cleaning (the upholstery on the chairs is very dirty) and the hallway carpets still have not been shampooed. My door did not shut without slamming it.
The cleaning maintenance does not seem to be occurring regularly.
The staff in August was very helpful - and it appears there have been some new capable staff hired since August. I hope the next few hires are backed with money for some of the regular maintenance that needs tended to.
Having said all of that The room was very comfortable and as long as no one wants to visit me in my room - I would probably stay here again.
宿泊されたお客様
3 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年10月27日
Samantha
Samantha、1 泊旅行
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8/10 (とても良い)
2024年10月23日
We stayed for two nights. Hotel was very quiet. The room was clean , beds comfortable. Check-in and out was quick and front staff very helpful, would stay here again
Diane
Diane、2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月21日
Yvonne
Yvonne、1 泊旅行
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8/10 (とても良い)
2024年10月20日
Jake
Jake、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月15日
Awesome
Raymond
Raymond、2 泊の家族旅行
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6/10 (良い)
2024年10月13日
Ramone
Ramone、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年10月12日
Joan
Joan、1 泊の出張
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2/10 (不満)
2024年9月29日
The spot light outside my window lit up my entire room. When I asked if it could be turned off I was told to use the curtains. Yes I was using the curtains, the same ones that don’t completely close because they don’t overlap and still leave approx an inch gap. The bathroom light was burnt out, and candy wrappers were left on the ground next to the bed. I then found they took a $400 hold on my card for “when the room gets trashed” the front desk agent told me they take $150 when I asked why my room was authorized $400 she told me she didn’t know and couldn’t tell me.
Landa
Landa、3 泊の出張
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4/10 (まあまあ)
2024年9月28日
Brian
Brian、1 泊旅行
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6/10 (良い)
2024年9月24日
It was a great stay but the heavyset lady working the front desk needs to smile and be friendlier to the Guest.