ソフィテル ドバイ ザ パーム リゾート & スパ (ドバイ)

This hotel has an old run down feel and look. We stayed for our 20 year anniversary and told them on the booking, at check in and also at the dinner reservation and they did nothing special. So disappointing. The room was supposed to be deluxe and there was nothing Felix about it.

Stayed here August 2020. Everything was very nice but were unaware in advance that some of the pools, the kids club and some of the restaurants were not operational. Understandable in the circumstances, would have just been helpful to know in advance to have prepared differently. The breakfast was being charged at full price but not the full breakfast on offer and sub standard, so after the first day we chose to not have breakfast. The staff in The World Eatery were very accommodating. The pool was enjoyable with plenty of space around and good availability and on the beds.

Not enough staff, staff didn’t have accurate information. One restaurant open which was 2 star. Hotels.com also get 2 out of 5

Very bad Operation in reception and baggy services, mostly late once request to transfer between suites and apartments and reception

Sofian very helpful

the hotel was amazing , nice view , everything was nice, they even let us checkout at 3 pm. but the it was quite expensive.

Considering the Covid 19 situation the hotel performed well. It was clean and service was prompt. However, only one open restaurant for dinner service, the world eatery. A few issues but were promptly resolved.

Very high end hotel. Friendly people and amazing F&B I recommand 100% half board option to enjoy all the different restaurant.

Flott hotell med rolig atmosfære

Wonderful facilities and excellent staff. One of the best leisure stays that our family has had. We highly recommend getting the half board package. The restaurant options offer plenty of variety and the food quality is spectacular.