I am reluctant to give poor reviews, I have stayed 200 + nights in Dubai over the past 20 years. This hotel stay left me underwhelmed.
After a late arriving flight, I ended up checking in at 2.30am. The check in felt quite robotic and not welcoming at all, the impression I got from reception was they wanted me away as soon as possible to let them get back to more important things. At the time of day it was, I didn’t really have an issue but I did expect to feel a little more welcomed to the hotel.
The room itself is clean and a good size. There was however quite a few issues I would normally associate with a 4 star hotel.
The bed was advertised as king, but was 2 singles joined together.
The soundproofing of the rooms was quite bad, lots of outside traffic noise even though I’m on the 15th floor, I could also hear noise from other rooms very clearly.
No mini bar and no bottled water, only 2 large glassed bottles of water you can’t take with you.
The shower is not walk in, it is an extremely narrow shower over bath which for an elderly or larger person would be very uncomfortable.
A towel in the bathroom was badly stained when I arrived. I didn’t use the towel once, and it stayed in the room my whole stay.
No hot water from my shower at 5.30am on day of checkout.
Staff at the spa the 2 times I was there were too busy on their phones to provide any kind of service or advice I needed. The only time I could use the time restricted sauna area, the jacuzzi didn’t work.