The breakfast was lovely and the areas special with the views. The staff were all smiley friendly and helpful. The rooms were good spec but the carpets had lots of marks and spills on it. The room was incredibly hot and the air conditioning didn’t seem to be working. There were some fans in the room which helped a little but not much through the night. No one mentioned that there was a problem. Very good site in the centre of Birmingham and worked for us.
Helen
Helen、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 3 日
Stephen
Stephen、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 2 日
Ok
Ok, air-conditioning poor, noisy fan provided, no furniture on balcony, balcony door didn't close properly, but big room with great view in excellent area
RICHARD
RICHARD、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 4 月 30 日
No air con
No air con, second time it’s happened at this hotel
Oliver
Oliver、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 4 月 25 日
Catrina
Catrina、1 泊旅行
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6/10 (良い)
2025 年 4 月 17 日
Great views and cold showers
Great hotel. Great location. Great views.
But a bare minimum for me is hot water in the shower. Unfortunately there was none!!
Barry
Barry、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 9 日
Not up-front about a room with a broken TV
The room was nice and clean and the hotel was furnished in a modern way. We checked in as early as possible at 3pm but we were given a room they knew had a broken TV. When I complained they said no one was able to help fix it and the hotel was full so no room change was possible. They gave a slight discount but only because I complained and asked for it. A working TV is important in a hotel room and so the visit was spoiled because of this. I was disappointed that they were not up front about the TV and put us in a room with a fault, and I found it hard to believe that no room change was possible in such a large hotel. We also chose this hotel on the hotels.com app because it said it had parking, and the assumption with that is that it means free parking. It cost over £20 even with a pre-booked discount and is next to the hotel but not on site.
Rob
Rob、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 4 月 7 日
Hot rooms
Room far too hot. Air con not working and fan did very little to help cool the room
宿泊されたお客様
1 泊の出張
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6/10 (良い)
2025 年 4 月 3 日
Room was very hot , air conditioning didn’t work , stunning roof top bar and nice room but needs a bit of tlc
Darren Paul
Darren Paul、1 泊の出張
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6/10 (良い)
2025 年 3 月 31 日
Needs some improvement
Location was great for my needs but room was tired, with lots of carpet stains, curtain failling down at one end and big stain on window. TV also wouldn't turn on and reception didn't answer call when I tried to report on check-in - I was told it may have been an issue with phones on check-out. Breakfast was ok but not great. Staff were friendly but I wouldn't rush back.
宿泊されたお客様
1 泊の出張
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2/10 (不満)
2025 年 3 月 23 日
Avoid!!!
Aircon didn’t work. Unable to fix it or offer another room. Room was too hot to stay in so had to move to another hotel.
Amy
Amy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 23 日
Good and bad
The room was beautiful but there was a few issues, the bed was really hard and we hardly slept. The room was absolutely boiling and the fan we had was just blowing out hot air, also the in the shower couldn’t stay in long as the water was starting to overflow onto the floor but apart from that we did have lovely time.
Susan
Susan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 18 日
Decent hotel nice location
Decent hotel, nice restaurant, large rooms. Ok location. No one ever seemed to be on reception
Samuel
Samuel、1 泊の出張
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2/10 (不満)
2025 年 3 月 17 日
Do not stay here
How this can be rented as a hotel room, when there is a massive party venue above the bedrooms is beyond me. The hotel has rooms on 23rd and 24th floor, but the 25th seems to be an event space. We got back to our room at 10:30pm and could barely speak to each other in our room on the 24th floor because of the sound from above. It was a suite as well so not cheap! We went downstairs and demanded a refund and was surprised when the hotel staff seemed to agree that nobody could sleep there! Room was clean enough but carpets throughout the hotel were grubby and all in all not a nice experience.