Hotel gave me the wrong room and wouldn't change it. Hotels.com didn't help much in the matter either.
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 4 月 15 日
Avoid at all costs.
Awful stay. The towels were stained, there was an unbearable noise, empty shampoo bottles in the shower, with freezing cold water. The air con/heating didn’t work so the room was cold too. Only one of the lamps in the room was working, so it was almost impossible to do anything after dark. The phone connecting to the staff also didn’t work. I have put in a complaint to the app, to request a refund for my honestly abhorrent stay, but they have not replied. Disgusted all round.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 12 日
Sean
Sean、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 7 日
Tynesha
Tynesha、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 31 日
Just about OK
OK for one night, but the hotel has deteriorated since our last stay over a year ago. The a/c was not working. The curtains wouldn’t close & there was no shower gel in the dispenser. We had to sleep with the window open. Luckily we were on the 6th floor. Breakfast is hit & miss. It’s OK but vegetarian options are thin on the ground
Kim
Kim、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 29 日
Katie
Katie、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 23 日
Very nice staff and clean, if not a bit tired, hotel. Fabulous location. Overall would definitely stay here again
Lynn
Lynn、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 23 日
Good location, poor staff experience
Good location for an overnight in London, 3 min walk to Knightsbridge tube and Harrods. It’s getting a little tired around the edges but given the location it fine.
However, the check in staff need some customer service training. Had to wait 10 min to check in but no apology for the wait. Our room had no bedside light on one side because the cables had been ripped out of the plug and the plug removed. Didn’t discover until gone midnight, but reported it when we checked out. Check out staff then criticised us for not reporting it earlier and made us in the wrong for not calling maintenance. Seriously??? Eventually got a begrudging apology muttered under her breath. Who’s paying who here?
Andy
Andy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 22 日
Probablement le pire hôtel du quartier
Je ne recommande absolument pas !!!!
David
David、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 15 日
Sven
Sven、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 10 日
great location
great, well-located hotel, nice room, only fault is the a/c system which wasn't working particularly well.
Patrick
Patrick、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 9 日
Overall an excellent stay a couple of very minor issues …no shower gel in shower .. no biscuits with tea or coffee ..lack of iron &board that would have been helpful ….breakfast was plentiful with great selection ..
Will definitely stay again good value